Kristina Ladwig
Columbus,NE
Summary
Organized and ambitious with 6 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated and driven to efficiency and maintaining workflow. Keep medical office operations smooth and efficient by communication, organizing files, scheduling appointments and assisting patients. Background includes working in the healthcare office setting with time management ability with coordination and delegation skills, efficient and effective while maintaining quality, consistency and harmony to handle all provider and patient needs. Good interpersonal and communication skills to create the hightest quality of customer satisfaction and teamwork, while contributing to the company's sucess.
Overview
3
3
years of professional experience
Work History
Health Information Manager
Saint Joseph's Villa & Court
David City, NE
04.2023 - Current
- Perform quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards.
- Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues. Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
- Reviewed patient charts for accuracy of diagnosis codes prior to submission to insurance companies.
- Coordinated the release of confidential patient information according to applicable laws and regulations. Created, maintained and updated patient medical records in accordance with HIPAA regulations.
- Maintained up-to-date knowledge about changes in federal regulations governing the collection and use of protected health information.
- Prepare statistical monthly reports summarizing that all departmental operations for senior management quality assurance review meeting are up to date. Take part in meetings and committees to discuss such topics as electronic health records, dietary issues, nursing information and communicate best ways to improve workflows in all departments.
- Organized and maintained databases of collected information in an efficient manner. Analyzed qualitative and quantitative information to identify trends or patterns in the data for our quality assurance meeting. Collaborated with other departments to ensure accuracy and consistency of gathered information.
- Ensured timely completion of projects by meeting established deadlines for data collection from the quality assurance meetings making sure monthly goals are met.
- Educate staff on best practices related to the use of EHR systems and other health information technology tools.
- Participated in interdisciplinary teams focused on improving quality outcomes through better documentation practices.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Streamlined day-to-day office processes to meet long-term goals.
HR/People Development Coordinator
David Place
David City, NE
05.2022 - 03.2023
- Recruited, trained and motivated staff to form cohesive and high-performance team. Developed employee orientation & training programs for new hires.
- Attended and participated in continuing conferences & special company events to optimize job performance. Created and implemented employee retention strategies. Optimized workplace culture while working with integrity and teamwork.
- Explained human resources policies and procedures to employees. Managed communication regarding employee orientation and open enrollment for benefits.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Handled employee discipline and termination to address policy infractions. Answered employee questions during entrance and exit interview processes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms, handling drug screening paperwork & Initialized background checks for potential new hires.
Business Office Director
The Heritage at Meridian Gardens
Columbus, NE
10.2021 - 05.2022
- Determined appropriate budget levels and tracked expenditures.
- Worked with Long Term Insurance carriers to solve problems with coverage and payments to residents.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Recruited, trained and motivated staff to form cohesive and high-performance team.
- Grew team with new recruitment strategy, hiring new employees while training on best practices and protocols while managing teams to maintain optimal productivity.
- Organized and maintained documents, files and records while creating and implementing administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Liaised with residents, addressed inquiries, handled payment requests and answer billing questions to provide outstanding customer care.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Processed invoice payments and recorded information in account database.
- Participated in training classes to gain stronger education in industry updates and federal regulations.
Education
Basic Life Support (CPR and AED) -
Central Community College
2023
Associate's Degree - Medical Office Management
Kaplan University
2016
General High School Curriculum Occupational Licenses & Certificates Certification Title -
Central Community College
2013
High School Diploma -
Spalding Academy
2002
Skills
- Leadership Development
- Organizational Development
- Employee Onboarding
- Recruitment
- Recordkeeping
- Customer Service
- Database
- Direction
- Instruction
- Insurance
- Organizational
- Scheduling
- Telephone
- Problem resolution
- Planning and coordination
- Insurance billing
- Relationship development
- Microsoft Office
- New Employee Orientation
- Team-building
- First Aid/CPR
- Organization
- Customer service
- Calendar coordination
- Documentation skills
- Superb active listening abilities
- Kronos, ADP and office management software
- Verbal and written communication
- Time management skills
- Data entry
Affiliations
- National Honor Society of Collegiate Scholars (2015-2016) Phi Theta Kappa Honor Society Member, Kaplan University
Additional Information
- Employee of the Month Award (2013) Columbus Middle School
Timeline
Health Information Manager
Saint Joseph's Villa & Court
04.2023 - Current
HR/People Development Coordinator
David Place
05.2022 - 03.2023
Business Office Director
The Heritage at Meridian Gardens
10.2021 - 05.2022
Basic Life Support (CPR and AED) -
Central Community College
Associate's Degree - Medical Office Management
Kaplan University
General High School Curriculum Occupational Licenses & Certificates Certification Title -
Central Community College
High School Diploma -
Spalding Academy