Kristina Lansdell
Rome,GA
Summary
Dedicated Certified Clinical Medical Assistant with expertise in vital signs monitoring and HIPAA compliance at Atrium Health Floyd. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in immunization administration and managing medical supplies, ensuring seamless patient experiences while maintaining a safe clinical environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Atrium Health Floyd
05.2023 - Current
- Sanitize, restock, and organize infusion room and medical equipment.
- Direct patients to infusion room bays, fielded questions, and prepared for infusion treatments and injections.
- Built strong relationships with patients through effective communication skills that foster trust in the facility's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of vital signs including weight, blood pressure, pulse oximetry, and heart rate.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits including providing headphones, a warm blanket, nutrition, and oxygen if needed.
- Streamlined office operations by managing inventory levels, ordering supplies before depleted, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments with registered nurses until further assistance arrived.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including printing out register nurse's schedules, but mostly performed clinical support of a register nurse through out the day.
Patient Service Representative
Harbin Clinic, LLC
06.2018 - 05.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena and IKnowmed to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone, traditional mail and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Completed requisitions to different pathology companies to run specific tests for patients from blood work or tumors, and schedule patient to follow up with provider for results.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
Licensed Master Cosmetologist
Sports Clips Haircuts
10.2010 - 07.2018
- Established rapport with walk-in customers by offering a warm welcome and ensuring they feel comfortable during their salon experience, fostering repeat business.
- Enhanced client satisfaction by providing exceptional hair, beard, and tailored to individual needs.
- Created a visually appealing retail display that effectively showcased the salon's featured products, encouraging impulse purchases and boosting sales revenue.
- Performed in-depth consultations with clients to determine their desired outcome and create customized plans for achieving their goals.
- Streamlined appointment scheduling processes, improving overall salon efficiency and reducing wait times for clients.
- Maintained a loyal clientele base through excellent customer service and consistent results.
- Provided top-quality haircuts using various cutting techniques like point cutting or slide cutting that catered specifically to each client's hair type.
- Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
- Increased salon revenue by consistently upselling products and services during appointments.
- Promoted a clean, safe environment by adhering to strict sanitation guidelines throughout all aspects of salon operations.
- Assisted clients in selecting appropriate at-home care products based on their specific needs, leading to healthier hair between appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Associate of Science - Nursing
Gadsden State Community College
Gadsden, AL08-2026
Skills
- BCLS Certified
- HIPAA compliance
- Immunization administration
- Vital signs monitoring
- Patient intake process
- Healthcare software usage
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Cosmetology License - Georgia Board of Cosmetology.
Timeline
Certified Clinical Medical Assistant
Atrium Health Floyd
05.2023 - Current
Patient Service Representative
Harbin Clinic, LLC
06.2018 - 05.2023
Licensed Master Cosmetologist
Sports Clips Haircuts
10.2010 - 07.2018
Associate of Science - Nursing
Gadsden State Community College
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