KRISTINA LEWIS
Sparta,United States
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Operations Manager with proven success leading productive teams, networking to drive growth initiatives and marketing to maximize brand outreach. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
17
17
years of professional experience
Work History
Transaction Coordinator and Realtor
Compass Real Estate/Crye Leike Realtors
Nashville
2016.12 - Current
- Demonstrat excellent communication and negotiation skills to close deals with difficult customers
- Developed and maintained a website and social media presence to ensure maximum visibility, using SEO, Google Analytics, Canva, email marketing, and much more
- Communicate with lenders, inspectors, and other real estate professionals to ensure a smooth transaction process
- Slashing the agents time by 50-75% to ensure they can work on building their business instead of transactions.
Admin Assistant
Science Applications International Corporation, SAIC
Cookeville
2019.09 - 2020.08
- Assisted operations in daily tasks; managing inventory, events, calendars, Jira, spreadsheets, metrics, etc.
- Organized conferences and special events, setting up and preparing all supporting materials.
Business Developer
Express Employment Professionals/ Celia's Crossville Group
Crossville
2019.01 - 2019.09
- Built strong relationships with decision makers, resulting in 40% increase in business and referrals, outperforming those before me.
- Conducted market research and analysis to identify new business opportunities and trends
- Analyzed marketing data to identify trends and develop insights that informed future marketing decisions
Site Manager
Cookeville Regional Medical Group
Cookeville
2017.10 - 2018.09
- Slashed room turnover time by 25% by leading Lean project.
- Oversaw Lean projects in both of my offices as well.
- Managed two physicians offices, including hiring and training top-quality candidates.
- Tracked performance, evaluations, and compliance.
Director of Operations
Advanced Spine and Pain
Crossville
2016.01 - 2017.09
- Spearheaded project to transform non-functioning office into a functional, organized establishment in 2 weeks
- Directed fast-paced, demanding office, including training staff, implementing policies, regulations, and processes, in turn cutting patient wait time down by 25%.
- Oversaw all document compliance, along with licensing/credentialing for physicians.
Director of Operations and Compliance
Allied Home Medical
Cookeville
2006.02 - 2015.12
- Implemented EMR system, allowing freed office space, as well as cutting file time down by 75%
- Orchestrated billing project from paper billing to clearinghouse, slashing billing time by 50% as well as cutting postage, paper, and other supply costs
- Managed performance to ensure competent staff delivered quality results, including planning, training, mentoring, motivating, and overseeing staff performance
- Head of compliance, medical billing, and credentialing/licensing
Education
Project Management , SSGI -
04.2023
Six Sigma White Belt, SSGI -
04.2023
Lean Certification, Lean Six Sigma -
03.2023
Healthcare Data Security, Privacy, and Compliance -
Coursera
05.2006
Skills
- Operations Oversight
- Staff Scheduling
- Performance Evaluation and Monitoring
- Records Organization and Management
- Management Team Building
- Customer Service Management
- Business Leadership
- Focus and Follow-Through
- Policy Development and Enforcement
- Employee Motivation
- Administrative Management
- Decision Making
- Hiring and Onboarding
Timeline
Admin Assistant
Science Applications International Corporation, SAIC
2019.09 - 2020.08
Business Developer
Express Employment Professionals/ Celia's Crossville Group
2019.01 - 2019.09
Site Manager
Cookeville Regional Medical Group
2017.10 - 2018.09
Transaction Coordinator and Realtor
Compass Real Estate/Crye Leike Realtors
2016.12 - Current
Director of Operations
Advanced Spine and Pain
2016.01 - 2017.09
Director of Operations and Compliance
Allied Home Medical
2006.02 - 2015.12
Project Management , SSGI -
Six Sigma White Belt, SSGI -
Lean Certification, Lean Six Sigma -
Healthcare Data Security, Privacy, and Compliance -
Coursera
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