KRISTINA E. LIND
Kenosha,WI
Summary
Full-time management position with opportunities to use proven leadership, analytical, and teamwork skills.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
22
22
years of professional experience
Work History
Retail Store Manager
Spirit Halloween LLC
Pleasant Prairie, Wisconsin
07.2023 - Current
- Formulated and preserved store operational standards.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Bar Manager
Vintage Fifty2
Kenosha, WI
10.2020 - 08.2022
- As the bar manager at Vintage Fifty2, my responsibilities mainly consisted of taking inventory on a daily basis to maintain proper stock of food and beverages
- I worked with different supplier reps and vendors to keep up on new products and establish sources for our food and beverage needs
- Maintaining the cleanliness of the bar was a daily task
- Running daily operations including opening and closer the register, interacting with customers and bar tending were also sole responsibilities during my time there
F&I Manager
Hiller Ford
Franklin, WI
04.2019 - 07.2019
- As finance manager at Hiller Ford, it was my duty to quickly establish and build rapport with customers throughout the buying process
- It was also my responsibility to present options to protect their vehicles such as service contracts, maintenance plans and GAP coverage
- I also built and maintained relationships with the many lending institutions that we used to ensure contracts were being funded in a timely manner and to ensure favorable lending for the dealership and our customers
- Ensure the dealership in staying legally compliant with state and federal laws concerning customer’s personal information
- Handling insurance matters for clients of the dealership, and making sure the dealerships financing is continuously accurate and up to date
- Maintain positive and profitable business relationships with nearly 20 different lending institutions
- Uphold a successful PVR and maintain profitability on dealership products
Southern Wisconsin Account Executive
Ally Financial
Detroit, MI
08.2018 - 03.2019
- Responsible for the primary interface of the entire auto dealership organization
- Develop and maintain strong working relationships with key dealership personnel
- Demonstrate a thorough knowledge of all Ally’s products, plans and programs
- Market and promote the full breadth of Ally’s products and services including commercial banking products
- Identify, pursue, and maximize all avenues of revenue opportunities
- Coordinate with key product specialists on the team to provide assistance, training, and consultative services to all assigned dealers
- Act as the liaison between dealers and the regional business centers
- Identify, communicate, and develop recommendations for handling dealer concerns
- Market and promote the growth of business and relationships
Regional Field Buyer, Chicago Region
DriveTime
USA
01.2015 - 12.2018
- Responsible for traveling to various auctions to help purchase vehicles to meet inventory demands
- Completely self-managed and able to make financially sound decisions in a quick manner
- Purchase vehicles that meet strict DriveTime requirements on a daily basis while being mindful of book value and resale needs
- Manage and assist multiple inspection centers to ensure quality of product and overall need
- Establish and maintain relationships with auctions and various sources for the purpose of purchasing and wholesaling vehicles
- Monitor used automobile market for trends in vehicle values
- Attend auctions to buy cars that meet strict requirements including value and reconditioning caps
- Manage the liquidation process for repossessions, trade-ins and reject inventory
- Maintain ongoing customer relations with auction personnel and fleet representatives
- Partner with DriveTime Inspection Centers on repair and wholesale decisions, including kicks and lease unwinds
- Travel to out of market auctions anywhere from 25% to 75% of time
- Manage and update various reports and spreadsheets to verify vehicles are being purchased correctly and kicks are being sold in a timely manner
F&I Manager
Russ Darrow Mazda
Greenfield, WI
04.2018 - 08.2018
- Responsible for educating and selling customers valuable products to protect their investments, such as warranties and total loss protection
- Building relationships with our customers before, during and at the time of sale to build trust and rapport for better customer service and relations
- Ensuring contracts through various different banks and credit unions are being funded in a timely manor
- Ensure the dealership in staying legally compliant with state and federal laws concerning customer’s personal information
- Handling insurance matters for clients of the dealership, and making sure the dealerships financing is continuously accurate
- Maintain positive business relationships with over 20 different lending institutions to ensure favorable lending for the dealership and all of its customers
- Maintain successful PVR and profit
Buyer / Inventory Manager
Boucher Automotive Group
Racine, WI
02.2018 - 04.2018
- Worked closely with used car manager to purchase and track performance of auction and trade units
- Monitor performance in v-auto to ensure all fresh purchases are being moved in a 60-day window
- Overall management of inventory and profitability of the used car department
- Establish and maintain relationships with auctions and various sources for the purpose of purchasing and wholesaling vehicles
- Monitor used automobile market for trends in vehicle values
- Attend auctions to buy cars that meet strict requirements including value and reconditioning caps
- Able to make detailed financial decisions within strict timeframes
Pre-Owned Sales Manager
Palmen Automotive Group
Racine, WI
01.2014 - 12.2015
- Responsible for supervising and motivating a sales team of 15+ consultants
- Maintain the profitability of both used and new car department while controlling expenses and maintaining customer satisfaction
- Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for used sales department
- Meeting with sister-store sales managers to plan and implement objectives for achieving sales and gross profits
- Overseeing standards for displaying and merchandising both new and used vehicles
- Coordinating the appropriate supply of used vehicles and obtaining vehicles from auction if necessary
- Meeting monthly with the dealership’s general manager to review forecasts and profits for each department
- Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
- Responsible for appraising all trade-in vehicles and auditing reconditioning costs
Buyer
CarMax Auto Superstores
Kenosha, WI
01.2004 - 12.2014
- Coordinate on-site wholesale auctions, attend off-site auctions, and appraise vehicles at the store level
- Responsible for negotiating pricing, understanding vehicle damage and subsequent costs involved with the damage, and making financially sound purchasing decisions for the company
- Work with technicians to determine reconditioning costs and determine retail values
- Work with other departments to create strong customer experiences
- Able to make detailed financial decisions within strict timeframes
- Ability to retain crucial information regarding the retail/wholesale vehicle market
- Responsible for mentoring Buyers-in-Training through their training process
Education
Associates of Business Management -
Cardinal Stritch University
Kenosha, WI01.2014
Bachelors of Business Administration -
Cardinal Stritch University
Kenosha, WI01.2014
Skills
- Performance monitoring
- Employee scheduling
- Customer service
- Visual merchandising
- Merchandise planning
- Staff relations
- Accurate money handling
- Reporting
- Inventory control
- Scheduling
- Shrinkage control
- Staff recruitment
- Decision-making
- Retail employee training
- Coaching and mentoring
- Sales leadership
- Recruitment and hiring
- Strong multi-tasking
Timeline
Retail Store Manager
Spirit Halloween LLC
07.2023 - Current
Bar Manager
Vintage Fifty2
10.2020 - 08.2022
F&I Manager
Hiller Ford
04.2019 - 07.2019
Southern Wisconsin Account Executive
Ally Financial
08.2018 - 03.2019
F&I Manager
Russ Darrow Mazda
04.2018 - 08.2018
Buyer / Inventory Manager
Boucher Automotive Group
02.2018 - 04.2018
Regional Field Buyer, Chicago Region
DriveTime
01.2015 - 12.2018
Pre-Owned Sales Manager
Palmen Automotive Group
01.2014 - 12.2015
Buyer
CarMax Auto Superstores
01.2004 - 12.2014
Associates of Business Management -
Cardinal Stritch University
Bachelors of Business Administration -
Cardinal Stritch University