Kristina Lopez
Editorial Assistant
Summary
Proficient Editorial Assistant with 7 years of writing, editing, and educational field training to support productive communications and proactive solutions within a client or company service. Problem-solver and creative collaborator with excellent verbal and written communication alongside hardworking ethics. Executes professionalism to maintain accuracy and consistency in independent and team collaboration.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Career Services Assistant Advisor
Full Sail University
Winter Park, FL
02.2019 - Current
- Conducted resume reviews and scheduled appointments to work with job seekers to develop and enhance networking skills.
- Leveraged and moderated social media platform groups as effective career and professional-development tools to help students secure employment industry opportunities.
- Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
- Wrote student-focused articles for Full Sail Voices column on the Diversity, Inclusion, and Belonging (DIB) Initiative team to bring inclusive and socially-conscious topics to the university forefront
Inbound Support Agent (Tier I and II)
Full Sail University
Winter Park, FL
02.2018 - 07.2019
- Trained new hire inbound agents monthly and audited special projects on department processes and procedures.
- Managed high levels of call and chat flow in order to provide positive customers' expectations of support and university processes for prospective and current student support needs.
- Documented start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Provided support for Management projects using software and website platforms such as Microsoft Office, Adobe Creative Cloud, Google Docs and Squarespace.
- Trained in CampusVue, Salesforce, and Chat Live procedures to utilize these programs to complete assigned projects to resolve questions with prospective students and third-party visitors.
Customer Care Specialist
Verizon Wireless
Alpharetta, GA
05.2015 - 02.2016
- Achieved top 3% in High Performance Ranking by implementing escalation techniques to simplify complex issues and increase customer retention rates, improve product sale margins, and maintain high-quality engagement.
- Presented creative ideas to contribute effective solutions for current system procedures to colleagues and senior leadership.
- Provided quality customer service solutions using CRM software systems and directed callers to appropriate departments for additional support.
- Explained charges, fees, terms of sales and service agreements that reflect proper pricing and discounts to new and recurring callers daily.
Copywriter/Content Editor
Creative Communications (Freelance)
Remote
07.2014 - Current
- Authored and edited creative original content to generate traffic and online engagement across diverse web and print media formats comprised of blog posts, email campaigns, landing pages, informative articles, and other copy.
- Evaluated project requirements and researched requested editorial standards for each project in order to produce effective copy with accurate invoices.
- Strategized and optimized content for small and online businesses like Revamp Strategies, Words For Hire, and other international online marketing agencies.
- Utilized editorial calendars to deliver exceptional writing, editing, and proofreading client manuscripts to produce engaging and error-free content on time.
Education
Master of Arts - Human Services in Executive Leadership, Counseling
Liberty University
Lynchburg, VA 01.2013 - 03.2014
Bachelor of Arts - English, Creative Writing And Media Studies
Florida State University
Tallahassee, FL 08.2010 - 12.2012
Associate of Arts - Mass Communications And Theater Production
Chipola College
Marianna, FL 08.2008 - 05.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Bilingual (English/Spanish)
Timeline
Career Services Assistant Advisor
Full Sail University
02.2019 - Current
Inbound Support Agent (Tier I and II)
Full Sail University
02.2018 - 07.2019
Customer Care Specialist
Verizon Wireless
05.2015 - 02.2016
Copywriter/Content Editor
Creative Communications (Freelance)
07.2014 - Current
Master of Arts - Human Services in Executive Leadership, Counseling
Liberty University
01.2013 - 03.2014
Bachelor of Arts - English, Creative Writing And Media Studies
Florida State University
08.2010 - 12.2012
Associate of Arts - Mass Communications And Theater Production
Chipola College
08.2008 - 05.2010
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