KRISTINA LOPEZ
Converse,TX
Summary
Dynamic fleet management professional with extensive experience and a proven track record of driving operational excellence. Expertise in logistics coordination, maintenance scheduling, and cost control, complemented by strong organizational and leadership skills. Committed to fostering team collaboration and achieving results while ensuring reliability in fast-paced environments. Recognized for exceptional communication abilities, strategic planning, and adept problem-solving skills that enhance overall efficiency and adaptability to evolving challenges.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Fleet Manager
Dollar General
San Antonio, TX
11.2021 - Current
- Oversaw fleet operations 145 driver, ensuring timely delivery and compliance with safety regulations.
- Streamlined routing processes to enhance efficiency and reduce operational costs.
- Managed maintenance schedules for 145 vehicles, extending fleet lifespan and minimizing downtime.
- Led cross-functional teams in implementing logistics strategies to improve service levels.
- Analyzed fleet performance metrics to identify areas for improvement and optimize operations.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Coordinated with vendors for procurement of fleet supplies, ensuring cost-effective purchasing decisions.
- Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
- Coordinated large-scale vehicle deployments for special projects or events while maintaining daily operational requirements.
- Managed budgeting processes, effectively controlling costs and maximizing resources.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- KPI's
- Trained 145 drivers to manage time effectively, improving overall mileage performance.
Logistics Driver Manager
Swift Transportation - Fontana Terminal
Fontana, CA
10.2015 - 11.2021
- Managed Multiple Dedicated Accounts
- Site Manager Costco, Procter and Gamble, Target, Jc Penney and Amazon
- Reduced fuel costs by implementing eco-friendly driving techniques and route planning strategies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with manufacturing and supply chain management.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained over 100 new staff members on company policies, procedures, and customer service standards for consistent performance.
- Implemented feedback mechanisms to identify areas for improvement in service delivery processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted follow-up calls to ensure resolution of issues and retention of customers post-interaction.
- Maintained comprehensive knowledge of company services to provide accurate information to clients.
- Assisted in processing orders and managing shipment logistics to ensure timely delivery.
- Loaded and unloaded cargo, adhering to safety protocols and best practices.
- Operated light trucks to deliver loads as far as 2,000 miles from home location.
Education
High school Diploma -
Orange Grove
Garden Grove01.2001
Skills
- Self-motivated
- Strong Verbal Communication
- Operations and logistics
- Fleet management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fleet Manager
Dollar General
11.2021 - Current
Logistics Driver Manager
Swift Transportation - Fontana Terminal
10.2015 - 11.2021
High school Diploma -
Orange Grove