Kristina Ludwig
Bellingham,WA
Summary
Results-driven Personal Lines Manager with 20 years of experience in personal lines role. Demonstrated success in growing sales and improving productivity. Highly analytical problem-solver with quality-focused approach.
Overview
11
11
years of professional experience
Work History
Personal Lines Account Manager
Achieve Alpha Insurance - Gary Franke
Bellevue, WA
08.2021 - 02.2022
- Maintained records and stayed current with policy renewals.
- Oversaw all activities and transactions within personal lines department.
- Handled account auditing, endorsements and invoicing.
- Remained up to date on forms, rates, and types of coverage.
- Stayed in contact with carriers, underwriters and marketing personnel.
- Offered broadest possible coverage for new and existing business clients in order to maximize sales.
- Provided advice and counsel on personal lines matters.
- Evaluated prospect's current insurance program and offered alternatives.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Serviced assigned accounts on regular basis to maintain and increase revenue
Personal Lines Account Manager
HUB
Bothell, WA
10.2018 - 08.2021
- Maintained records and stayed current with policy renewals.
- Oversaw all activities and transactions within personal lines department.
- Handled account auditing, endorsements and invoicing.
- Serviced assigned accounts on regular basis to maintain and increase revenue.
- Evaluated prospect's current insurance program and offered alternatives.
- Stayed in contact with carriers, underwriters and marketing personnel.
- Remained up to date on forms, rates, and types of coverage.
- Provided advice and counsel on personal lines matters.
- Offered broadest possible coverage for new and existing business clients in order to maximize sales.
- Monitored electronic activities closely.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Personal Lines Customer Service Representative
Otter Insurance
Lynnwood, WA
07.2011 - 09.2018
- Finalized sales and collected necessary deposits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Remained impartial in order to advise clients based on circumstances.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - Insurance - Property & Casualty
Slater Insurance Institue
Seattle, WANo Degree - Insurance - Life & Disability
Slater Insurance Institute
SeattleHigh School Diploma -
South Whidbey High School
Langley, WA06.1988
Skills
- Insurance Coverage Verification
- Policyholder Communication
- Verbal and Written Communication
- Binder Coverage
- Premium Calculations
- Insurance Policy Sales
- Policy Changes
- Critical Thinking
- Records Maintenance
- Persuasive Negotiation
- Claims Information Gathering
- Financial Needs Assessment
Timeline
Personal Lines Account Manager
Achieve Alpha Insurance - Gary Franke
08.2021 - 02.2022
Personal Lines Account Manager
HUB
10.2018 - 08.2021
Personal Lines Customer Service Representative
Otter Insurance
07.2011 - 09.2018
No Degree - Insurance - Property & Casualty
Slater Insurance Institue
No Degree - Insurance - Life & Disability
Slater Insurance Institute
High School Diploma -
South Whidbey High School