KRISTINA MALONEY
Kissimmee,FL
Summary
Dynamic and results-oriented professional aspiring to a obtain a corporate sales role. With a solid foundation in my current sales role, I bring a unique blend of exceeding sales quotas, relationship-building, and understanding the competitive landscape that aligns with the healthcare sector. I am eager to apply my sales experience and leverage my hard work ethic to contribute effectively to a sales team. I am committed to achieving success in corporate sales roles through a combination of adaptability, strong communication, and a passion serving others.
Positive, upbeat customer experience that brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
16
16
years of professional experience
Work History
Senior Healthcare Sales Coordinator
Advanced Recovery Systems
2022.01 - Current
- Promoted to Outreach Coordinator by increasing revenue by 33% in first 7 months
- Promoted to Senior Outreach Coordinator by raising revenue by about 25% in next 12 months
- Cultivate strong relationships with clients and healthcare professionals, establishing robust referral networks, which contributed directly to the generation of $5.6 million dollars in new revenue (in 2023)
- Awarded top performer in attrition in 2022
- Awarded top 10 performer in business development for overall metric performance in 2022
- Exceed lead conversion expectations by achieving 7% above the standard.
- Oversee and maintain a region comprising 85+ accounts achieving an outstanding client satisfaction rate of 99.4%.
- Maintain a minimum of 80 calls, 25 meetings, and 3 in-services weekly resulting in 110% productivity rate.
- Prospect for new client relationships through leveraging professional networks, participating in medical conferences, and engaging in events showcasing a proactive and strategic approach to business development.
- Something about cold calling
- Train and mentor new hires
- Handholding admissions
- Ride alongs with other reps
Product Specialist
Productions Plus, Infiniti Auto Company
2016.05 - 2021.07
- Serve as brand representative at auto shows and event showcases
- Responsible for lead generation activities and measurement
- Capture prospect inquires, themed responses and communicated insights
- Responsible for scheduling and assigning duties to reach sales targets.
Office Manager
State Farm Chicago
2014.12 - 2016.06
- Oversaw all daily operations in the office including payroll, onboarding, employee scheduling and customer service tasks
- Led the customer service team
- Responsible for bookkeeping procedures, banking and accounting functions
- Designed and delivered the office social media strategy
- Handled all customer service escalations
- Developed tracking procedures within office systems to track customer interactions.
Senior Sales Professional
Tiffany and Company
2013.11 - 2014.12
- Oversaw POS systems to hit sales targets and measure daily goals
- Managed inventory management systems to organize the sales floor with optimal products
- Engaged customers by giving advice on fashion trends to drive sales and build relationships
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
Apparel Supervisor
Anthropologie
2012.06 - 2013.11
- Supervised all employees in daily operations including scheduling and sales goals
- Responsible for opening and closing procedures including payroll and sales targets
- Trained and coached employees on sales techniques, CRM adherence and POS systems
- Supervised operations and stock managers in maintaining all inventory
- Collaborated with senior leadership generating ideas to exceed sales goals.
Miss Florida State Title Holder
Miss Florida Organization
2011.07 - 2012.07
- Promoted the Miss America and Miss Florida Organizations by traveling in and out of state, making over 250 personal appearances and speeches on behalf of the organization
- Designed and implemented a social media marketing strategy to create awareness about the Miss Florida and Miss America Organizations
- Maintained critical sponsor relationships and recruited new sponsors
- Coordinated fundraisers, fashion shows, and community theater events
- Served as an ambassador for the Children's Miracle Network
- Placed top 12 at Miss America 2012.
Assistant Office Manager
Osceola Internal Medicine
2008.08 - 2012.07
- Maintained and updated filing, inventory, mailing, and database systems
- Computed and recorded data and oversaw records retention processes
- Conducted bookkeeping procedures and completed banking transactions
- Created contracts, policies, and invoices for company affiliates.
Education
Bachelors of Science - Business Administration and Marketing
University of Central Florida
Skills
- Relationship Building
- Sales
- Continuous learner
- Customer experience
- Cold Calling
- Proficient in Microsoft suite of products including Excel and PowerPoint
- Proficient in various CRM systems including Salesforce
- Experienced in various operations software's including scheduling, payroll, accounting and inventory management
References
References available upon request
Timeline
Senior Healthcare Sales Coordinator
Advanced Recovery Systems
2022.01 - Current
Product Specialist
Productions Plus, Infiniti Auto Company
2016.05 - 2021.07
Office Manager
State Farm Chicago
2014.12 - 2016.06
Senior Sales Professional
Tiffany and Company
2013.11 - 2014.12
Apparel Supervisor
Anthropologie
2012.06 - 2013.11
Miss Florida State Title Holder
Miss Florida Organization
2011.07 - 2012.07
Assistant Office Manager
Osceola Internal Medicine
2008.08 - 2012.07
Bachelors of Science - Business Administration and Marketing
University of Central Florida
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