Kristina Massa
Lynbrook
Summary
Dedicated Management Professional skilled in supervision and administration. Demonstrated strong work ethic and adaptability while fostering exceptional interpersonal relationships. Committed to embracing new challenges and delivering impactful results through independent mastery of essential skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TEL SELL
Pepsi Cola Bottling of NY
Queens
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a good relationship with customers
STAFFER
Office 11211
Brooklyn
09.2016 - 02.2022
- Oversaw UPS Access Point operations to facilitate customer pick-up and drop-off
- Oversaw UPS Access Point operations to facilitate customer pick-up and drop-off
- Customer Service
- Sorted and filed mail to maintain organized communication flow
ASSISTANT MANAGER
Gotan (Midtown)
Manhattan
04.2016 - 09.2016
- Inventory and staff scheduling
- Serving and customer satisfaction
- Hiring/Training of staffers
MANAGER
Peter's Since 1969
Brooklyn
10.2012 - 04.2016
- Weekly reports and staff scheduling
- Serving and customer satisfaction
- Hiring/Training of staffers
Intern
Knickerbocker Medical Center
Brooklyn
04.2014 - 07.2014
- Vital signs
- ECG's and phlebotomy
- Specimen collection
Intern
Lafayette Medical Center
Brooklyn
03.2014 - 04.2014
- Monitored vital signs of patients during healthcare assessments.
- Organized and filed patient charts systematically in designated areas.
- Coordinated appointment scheduling for patients and healthcare providers.
- Verified insurance qualifications for patient coverage before appointments.
- Back office and ECGs
CASHIER/SHIFT LEADER
Sausage Inc.
Manhattan
10.2011 - 09.2012
- Recorded daily inventory to ensure stock availability
- Counted cash register transactions daily
- Ensured restaurant compliance with health codes
CASHIER/BOOKKEEPER
Pioneer Supermarket
Maspeth
11.2007 - 10.2009
- Counted cash in and out of register during shifts
- Checked in inventory shipments and organized stock
- Created weekly bookkeeping reports for management review
Education
Associates Degree - Liberal Arts
Borough of Manhattan Community College
Manhattan, NYSkills
- Customer service
- Problem-solving
- Computer skills
- Time management
- Organization and time management
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Excellent communication
- Verbal communication
- Dependable and responsible
- Friendly, positive attitude
Certification
- Certified Medical Assistant, 07/01/14
- CPR certified, 03/07/14
Internship
- 04/14, 07/14, Knickerbocker Medical Center, Brooklyn, NY, Vital signs, ECG's and phlebotomy, specimen collection
- 03/14, 04/14, Lafayette Medical Center, Brooklyn, NY, Vital signs, chart filing, scheduling, insurance qualification, back office and ECG's
Timeline
TEL SELL
Pepsi Cola Bottling of NY
03.2022 - Current
STAFFER
Office 11211
09.2016 - 02.2022
ASSISTANT MANAGER
Gotan (Midtown)
04.2016 - 09.2016
Intern
Knickerbocker Medical Center
04.2014 - 07.2014
Intern
Lafayette Medical Center
03.2014 - 04.2014
MANAGER
Peter's Since 1969
10.2012 - 04.2016
CASHIER/SHIFT LEADER
Sausage Inc.
10.2011 - 09.2012
CASHIER/BOOKKEEPER
Pioneer Supermarket
11.2007 - 10.2009
Associates Degree - Liberal Arts
Borough of Manhattan Community College