Kristina Mazzola

Draft client/matter forms, request conflict checks and facilitate their reviews.

Collaborate with legal assistants and attorneys to ensure accuracy and approval of new matter forms.

Prepare acknowledgement letters, letters of representation, and case options.

Input and update data into case management systems and maintain matter information.

Maintain accurate work log.

Communicate completion of new matters and records filed to attorneys and Legal Assistants.

Download, upload, and organize discovery documents, including records and claim files.

Manage and file client guidelines to ensure compliance with client. requirements.

Recognize and communicate key points in guidelines with Legal Operations.

Assist with miscellaneous administrative tasks and special projects as assigned.

Essential Teams communication daily.

• Answering phones efficiently and professionally

• Provide daily administrative support to legal staff, paralegals, and document processors.

• Maintain organized and up-to-date filing systems (electronic and physical).

• Document Preparation & Handling

• Assist in preparing, formatting, editing, and proofreading documents.

• Ensure documents meet legal and company formatting standards.

• Input and update client and case information accurately in databases or case management systems.

• Maintain confidentiality and security of sensitive data.

• Arrange deliveries, filings, and document pick up.

• Respond to client inquiries professionally via phone, email, or in person.

• Follow up on document status and service timelines with clients and legal professionals.

Key Skills Required:

Strong attention to detail.

Some knowledge of some legal terminology and document formatting.

Proficiency with office software (e.g., MS Office, Adobe Acrobat, Outlook, Excel).

Excellent organizational and time management skills.

Ability to maintain confidentiality and handle sensitive information.

The ability to create relationships with client and colleagues to streamline productivity.

Staff management

As Assistant Manager at a pizza place I played key role in supporting the **General Manager** in the daily operations of the restaurant.

Duties performed:

• Staff Supervision & Support

• Assist in hiring, training, and scheduling employees.

• Supervise team members during shifts (cooks, cashiers, delivery drivers).

• Provide guidance and resolve staff issues or questions.

• Help ensure team members follow health and safety guidelines.

• Answering phones efficiently and professionally.

• Handle customer complaints and ensure satisfaction.

• Step in during busy periods to help take orders or serve customers.

• Monitor service quality and speed

• Help with daily cash handling, drawer balancing, and deposits.

• Monitor inventory and assist with ordering supplies.

• Reduce waste and control food/labor costs.

• Ensure cleanliness and organization of the kitchen and dining area.

• Help maintain equipment and report repairs if needed.

• Oversee food safety procedures and health code compliance.

• Step in to run the store during the General Manager’s absence.

• Make shift-level decisions regarding scheduling, customer issues, or staffing

Key Skills & Traits**

• Leadership & team management

• Strong communication skills

• Customer service experience

• Problem-solving ability

• Reliability & accountability

• Ability to work in a fast-paced environment