Kristina McCann
Jupiter,FL
Summary
Motivated and adaptable professional with a passion for delivering exceptional customer experiences. Seeking to leverage strong interpersonal skills, ability to manage complex projects, and passion for customer success in a new role as a Customer Success Manager. With a proven track record of fostering growth and success in educational settings, I am confident in my ability to foster strong client relationships, identify customer pain points, and devise effective strategies for resolving issues. I possess excellent communication skills, a detail-oriented approach, and a collaborative mindset.
Overview
17
17
years of professional experience
Work History
TEACHER, TEAM LEAD, TRAINING SPECIALIST
Gardens School Of Technology Arts
07.2019 - Current
- Designed, evaluated, and improved effective and engaging instructional content for 160+ students while consistently meeting individualized education plan deadlines and ensuring personalized support for each student
- Developed and tracked quarterly goals for 40+ learners at a time and implemented actionable strategies to meet and exceed those objectives with 94% success rate
- Analyzed needs of target audience and proactively designed learning experiences that address those needs to optimize learning experiences
- Communicated complex ideas to diverse audiences with varying degrees of familiarity with subject matter
- Leveraged digital tools, learning management systems, and e-learning platforms to enhance instruction by creating interactive and multimedia-rich learning experiences ultimately resulting in an average of 1.75 years of growth in a 10-month time period
- Developed and implemented a streamlined grading system, reducing grading time by 50%
- Collaborated via phone calls, video conferencing, and in person with cross-functional teams of colleagues, parents, and other stakeholders to support student learning while providing a positive customer experience and resolving customer issues
- Provided step-by-step guidance on setting up and troubleshooting online learning platforms, video conferencing tools, and other digital resources for 80+ families often times beginning with Chromebook log-in and wifi hot spot set up for virtual learning
- Adapted instructional strategies based on student needs, evolving requirements, emerging technologies, and changes in learning environment as evidenced by recording and editing video instruction for remote learners for 8+ months
- Conducted and facilitated training sessions for colleagues on SaaS implementation strategies, ensuring consistent and effective approach across team of 5 comprised of both tech savvy and non-technical individuals
TEACHER, SUBJECT AREA EXPERT
Palm Beach Day Academy
07.2018 - 06.2019
- Managed instructional design projects, including setting timelines, coordinating resources, and ensuring deliverables are completed on time and within scope for team of 4 educators
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Incorporated multiple teaching strategies into classroom to accommodate various learning styles
TEACHER, TRAINER
Lighthouse Elementary School
07.2008 - 06.2018
- Communicated frequently with parents, students and faculty to address questions, discuss academic progress and encourage learning goals
- Aligned instructional materials with specific objectives, ensuring content supported desired outcomes
- Developed expertise in needs assessments to measure progress and evaluate effectiveness of materials
- Designed instructional sequences that logically progressed from foundational concepts to more advanced topics, ensuring cohesive and organized learning experience for 220+ learners
- Employed differentiation strategies providing multiple means of representation, engagement, and expression in instructional materials
- Integrated technology tools and multimedia elements, such as videos, interactive activities, and simulations to enhance engagement and promote active learning
- Designed formative assessments to monitor learner progress, as well as summative assessments to evaluate mastery of key concepts
- Worked cooperatively with subject matter experts, multimedia specialists, and other stakeholders to ensure development of high-quality instructional materials that meet needs of target audience
TEACHER, TRACK COACH
Warfield Elementary School
07.2006 - 06.2008
- Incorporated multiple types of teaching strategies
- Planned and implemented integrated lessons to meet national standards
- Incorporated creative and engaging activities to achieve student participation and hands-on learning by working cooperatively with other teachers to create 5+ new learning activities per week
- Evaluated and revised instructional design to achieve student-centered learning
Education
Master of Arts - Instructional Design And Curriculum
American College of Education
Indianapolis, INBachelor of Science - Liberal Studies
Southern Connecticut State University
New Haven, CTSkills
- MS Office (Word, Excel, PowerPoint)
- G-Suite
- Zoom
- LMS / SIS systems
- SaaS
- Adobe
- Project Management
Certifications
- Certified Customer Success Manager (CCSM): Success Hacker - May 2023
- Florida Professional Teaching Certificate : State of Florida
Instructional Skills
- Instructional Design
- Learning Objective Alignment
- Needs Analysis and Assessment
- Formative and Summative Assessment Design
- Differentiated Instruction
- Training and Development
- Technology Integration and Multimedia Design
Interpersonal Skills
- Active Listening
- Collaboration and Communication
- Adaptability and Flexibility
- Evaluation and Continuous Improvement
- Customer Rapport
- Expectation Management
Personal Skills
- Personable
- Attention to Detail
- Creativity
- Problem-Solving
- Empathy and Understanding
- Organization and Prioritization
- Able to Work Under Pressure
- Self-Motivated
- Flexible and Adaptable
- Multitasking Abilities
- Decision Making
- Analytical and Critical Thinking
- Dependable and Responsible
- Passion for Growth and Life-Long Learner
Additional Experience
2000-2005
CORPORATE TRAINER- Hops Restaurant and Carrabba's Italian Grill
- Delivered training to 120+ new hires on standard operating procedures, time management skills, POS systems, workflow, as well as guest communication and provided ongoing mentorship, coaching, and support
- Developed and refined training curriculum and procedures based on individual needs, including small group instruction and one-on-one training sessions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Timeline
TEACHER, TEAM LEAD, TRAINING SPECIALIST
Gardens School Of Technology Arts
07.2019 - Current
TEACHER, SUBJECT AREA EXPERT
Palm Beach Day Academy
07.2018 - 06.2019
TEACHER, TRAINER
Lighthouse Elementary School
07.2008 - 06.2018
TEACHER, TRACK COACH
Warfield Elementary School
07.2006 - 06.2008
Master of Arts - Instructional Design And Curriculum
American College of Education
Bachelor of Science - Liberal Studies
Southern Connecticut State University
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