Kristina McCullough
Rowland,NC
Summary
Hardworking and adaptable professional with over 5 years of combined experience in high-paced environments as both a Grill Cook and Telemarketer. Proven ability to thrive under presure, whether managing high-volume food service operations or meeting aggressive sales targets over the phone. Skilled in customer service, teamwork, time management, and delivering consistent results. Known for reliability, strong communication, and a commitment to quality and performance.
Overview
13
13
years of professional experience
Work History
Grill Cooker
Sun-Do
11.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Telemarketer
The M. A. I. R Agency
07.2013 - 10.2015
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily and weekly sales reporting using assigned tools.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Telemarketer
Time Warner Cable
02.2012 - 07.2013
- Made 100-150 outbound calls daily to potential residential and small business customers.
- Consistently achieved or exceeded monthly sales goals, contributing to department recognition for top performance.
- Used company CRM systems to manage customer accounts, update service records, and schedule follow-up calls.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Developed strong relationships with clients, leading to repeat business and referrals.
Education
GED -
Robeson Community College
Lumberton, NCSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Email and telephone etiquette
- CRM software
Timeline
Grill Cooker
Sun-Do
11.2024 - Current
Telemarketer
The M. A. I. R Agency
07.2013 - 10.2015
Telemarketer
Time Warner Cable
02.2012 - 07.2013
GED -
Robeson Community College
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