Kristina McDowell
Houston,TX
Summary
To acquire a position with a people-oriented and well-established company that would further enhance and broaden my managerial, leadership, customer service, and communication skills in conjunction with my prior job experience. Customer-oriented with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Kingdom Harvest Ministries of East Texas
05.2020 - Current
- Handle day to day communications, manage emails, take calls, and act as point of contact
- Manage weekly operations, schedule and organize meetings, take minutes, and follow up on timely items
- Handle sensitive information with discretion and maintain confidentiality
- Assist with special projects, track deadlines, coordinate with different departments
- Anticipate executive’s needs, resolve issues proactively and improve administrative processes
- Help organize church wide events, conferences, anniversaries, and special services
Financial Counselor
HCA Healthcare West
07.2023 - 06.2026
- Demonstrates excellent customer service
- Provides estimates for patients and/or physicians as requested
- Generates insurance verification and precertification reports daily
- Utilize eligibility systems and on-line websites and phones calls to verify patient eligibility and insurance benefits
- Complete financial analysis and collect estimated patient liabilities
- Follow up with patients and collect signatures if incomplete during hospitalization
- Enter complete and appropriate notes for every account
- Always maintain a professional image
Patient Access Representative Lead
CHI St. Luke's Memorial Hospital
Lufkin, TX
12.2018 - 04.2021
- Assist Supervisor in completing all reports on a weekly basis.
- Register patients coming to the Emergency Room daily.
- Discharge patients daily after treatment at the Emergency Room.
- Complete full analysis and patient counseling regarding financial assistance and hospital guidelines.
- Assist with scheduling outpatient labs and diagnostic procedures.
- Register patients for surgeries, rehabilitation, and hospice visits.
- Verify patient's insurance through Medicare and Medicaid and commercial insurance.
- Obtain authorizations, verify benefits, and secure inpatient visit notifications to payors.
- Scan and secure protected health information and create and file packets for upcoming visits.
- Collect patient financial responsibilities either through cash, check, or credit card payment methods.
Education
High School Diploma -
Dayton High School
Dayton, TXMasters - Healthcare Administration
University of Phoenix
Phoenix, AZ01-2021
Bachelors - Healthcare Administration w/Long Term Care Certificate
University of Phoenix
Phoenix, AZ01-2019
Associate of Arts - Healthcare Administration
University of Phoenix
Phoenix, AZ01-2013
Skills
- Minimum typing skill of 60-70 wpm
- 10-key experience
- PC Experience (All Microsoft Windows Applications including WordPerfect, Word, Windows, Lotus Notes, Excel, and More)
- Excellent customer service skills
- Leadership Training
- Medical Terminology
- Team leadership skills
- Ability to work in a fast paced environment
- Detailed oriented
Timeline
Financial Counselor
HCA Healthcare West
07.2023 - 06.2026
Executive Assistant
Kingdom Harvest Ministries of East Texas
05.2020 - Current
Patient Access Representative Lead
CHI St. Luke's Memorial Hospital
12.2018 - 04.2021
Associate of Arts - Healthcare Administration
University of Phoenix
Bachelors - Healthcare Administration w/Long Term Care Certificate
University of Phoenix
Masters - Healthcare Administration
University of Phoenix
High School Diploma -
Dayton High School