Kristina McGrath
Biddeford,ME
Summary
Dedicated Recovery Support Specialist with expertise in crisis intervention, recovery planning, and peer support facilitation. Proven ability to create safe environments and engage community resources effectively.
Overview
10
10
years of professional experience
Work History
Lead Recovery Support Specialist
Liberty Bay Recovery Center
Portland, ME
09.2023 - Current
- Facilitated peer support groups for individuals in recovery.
- Assisted clients with developing personalized recovery plans.
- Coordinated outreach efforts to engage community resources.
- Provided crisis intervention and emotional support to clients.
- Collaborated with multidisciplinary teams to enhance client care.
- Created a safe environment for clients through trauma-informed practices.
- Educated families on the disease model of addiction and available interventions for recovery.
- Monitored client progress and reported observations to the team.
- Organized peer-led activities that promote healthy lifestyle choices among those recovering from substance use disorder.
- Offered emotional support and guidance to clients experiencing difficulty navigating their recovery journey.
Waitress & Barista
Green to Hills Bakery, and Deli
Dorchester, ME I haven
08.2022 - 12.2022
- Provided exceptional customer service in a fast-paced bakery and deli environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Prepared and served a variety of baked goods and deli items to customers.
- Assisted in inventory management by restocking supplies as needed.
- Handled cash transactions and processed payments with attention to detail.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Manager
Victorias Secret
Boston, MA
05.2016 - 07.2019
- Managed daily operations to ensure smooth store functionality.
- Led team meetings to communicate sales goals and strategies.
- Trained staff on product knowledge and customer service standards.
- Coordinated visual merchandising to align with brand guidelines.
- Developed employee schedules to optimize staffing levels and efficiency.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Education
CRMA Certified - Certified Residential Medication Aid
Green Mountain Treatment Center
07.2025 - 07.2025
AMA Certified - Against Medical Advice Training
Granite Recovery Center
04.2025 - 04.2025
Asam Certificate
American Board of Preventive Medicine
10.2025 - 10.2025
Certified In CPR - CPR Training
Green Mountain Recovery Center
09.2024 - 09.2024
Recovery Coach - Recovery Coach & Ethics Training
Maine Recovery Coach Certification Board
06.2024 - 07.2024
CPI Training - Crisis Prevention Intervention Training
Green Mountain Recovery Center
10.2024 - 10.2024
Skills
- Crisis intervention
- Recovery planning
- Peer support facilitation
- Community engagement
- Leadership development
- Professional boundaries
- Effective communication
- Peer support expertise
References
References available upon request.
Timeline
Asam Certificate
American Board of Preventive Medicine
10.2025 - 10.2025
CRMA Certified - Certified Residential Medication Aid
Green Mountain Treatment Center
07.2025 - 07.2025
AMA Certified - Against Medical Advice Training
Granite Recovery Center
04.2025 - 04.2025
CPI Training - Crisis Prevention Intervention Training
Green Mountain Recovery Center
10.2024 - 10.2024
Certified In CPR - CPR Training
Green Mountain Recovery Center
09.2024 - 09.2024
Recovery Coach - Recovery Coach & Ethics Training
Maine Recovery Coach Certification Board
06.2024 - 07.2024
Lead Recovery Support Specialist
Liberty Bay Recovery Center
09.2023 - Current
Waitress & Barista
Green to Hills Bakery, and Deli
08.2022 - 12.2022
Manager
Victorias Secret
05.2016 - 07.2019