Kristina M. Dubrey
Saratoga Springs,NY
Summary
Dynamic and collaborative team member with extensive experience in process development, customer engagement, CRM training, and proposal management. Expertise in building and strengthening trusted relationships with stakeholders, customers, and cross-functional teams fosters a culture of collaboration and success. Proven track record of partnering with sales organizations to drive strategic initiatives, enhance operational efficiency, and support sustainable business growth. Highly organized and detail-oriented, with technological proficiency across a wide range of business applications in both Windows and Mac environments; recognized for strong prioritization skills, strategic thinking, and self-motivation.
Overview
15
15
years of professional experience
Work History
Professional, Growth Training & Adoption, Training Team
MVP Healthcare
12.2021 - Current
- Manage projects for the Reporting team, supporting resource planning and workflow optimization.
- Lead CRM training and onboarding for all Growth Team members (Sales & Marketing).
- Deliver CRM reporting and analytics to support sales strategy and performance.
- Identify and mitigate data issues; submit enhancement requests to improve CRM functionality.
- Provide compliance support and oversight for all Commercial Groups.
Customer Success Representative II
Valeo Networks
01.2021 - 11.2021
- Coordinated IT proposals and responses to State and Local government RFPs.
- Served as a Level 2 Customer Success Representative, supporting client engagement, sales planning, IT road mapping, quoting, and ongoing customer communication.
- Acted as a subject matter expert and emerging administrator for internal templates, settings, and operational processes.
- Built strong partnerships with the Sales organization to support customer retention and growth.
Director of Operations
Acture Solutions
12.2019 - 11.2020
- Led stakeholder support, process and policy development, and company culture initiatives.
- Directed pre-sales coordination, aligning technical resources to deliver competitive quotes and RFP responses.
- Oversaw customer value, adoption, and retention across the full book of business.
- Managed the Project Coordinator and Office Manager to ensure seamless order processing, project execution, and customer delivery.
Proposal Manager
Zones
08.2017 - 12.2019
- Developed proposals for IT solutions across Public Sector, Enterprise, and Fortune 500 clients.
- Coordinated proposal teams to meet requirements, deadlines, and quality standards for RFPs, RFIs, and RFQs.
- Collaborated with subject matter experts across the organization to craft clear, compelling, and compliant proposal responses.
Project Manager
Stored Technology Solutions
11.2014 - 08.2017
- Managed engineering projects using Agile methodologies, completing up to 30 IT projects within 60 business days.
- Served as liaison between sales and delivery teams to ensure smooth project transitions.
- Partnered with warehouse and operations teams to develop inventory processes and procedures.
Office Manager
Hillcrest Foods
11.2010 - 11.2014
- Managed a fast-paced office overseeing hiring, performance management, and policy development for office and sales staff, supporting 10+ Sales Professionals, Marketing, and Purchasing teams.
- Coordinated order processing and logistics in partnership with warehouse operations.
- Directed research, planning, and implementation of a new CRM platform supporting advanced order entry, inventory tracking, lot code management, warehouse operations, and procurement.
Education
AAS - Business Administration
SUNY Cobleskill
Cobleskill, NYSkills
- Experienced with Microsoft Office applications
- Strong organizational skills
- Strategic planning
- Qualitative analysis
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Professional, Growth Training & Adoption, Training Team
MVP Healthcare
12.2021 - Current
Customer Success Representative II
Valeo Networks
01.2021 - 11.2021
Director of Operations
Acture Solutions
12.2019 - 11.2020
Proposal Manager
Zones
08.2017 - 12.2019
Project Manager
Stored Technology Solutions
11.2014 - 08.2017
Office Manager
Hillcrest Foods
11.2010 - 11.2014
AAS - Business Administration
SUNY Cobleskill
Community Involvement
- Friends of Schuyler Park, President, Schuylerville, NY
- Consistory of the Bacon Hill Reformed Church, Deacon
- The Giving Circle and Street Outreach, Volunteer & Supporter
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