Kristina Milam
Roseburg,OR
Summary
Dynamic customer service professional with extensive experience at Umpqua Bank, excelling in conflict resolution and communication. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge. Skilled in cash register operation and food safety compliance, consistently delivering exceptional service and fostering positive customer relationships.
Overview
2023
2023
years of professional experience
Work History
Cashier
Anderson Market
Roseburg, OR
07.2021 - 10.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared food while maintaining health and safety.
Customer Service Representative
Umpqua Bank
Roseburg, OR
July - 02.2020
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Fcr Real Estate
Roseburg , OR
06.2013 - 09.2017
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Science - Social Sciences
Warner Pacific College
Portland, OR06-1995
Skills
- Cash register operation
- Customer service
- Conflict resolution
- Product knowledge
- Food safety compliance
- Communication skills
Timeline
Cashier
Anderson Market
07.2021 - 10.2022
Customer Service Representative
Fcr Real Estate
06.2013 - 09.2017
Customer Service Representative
Umpqua Bank
July - 02.2020
Bachelor of Science - Social Sciences
Warner Pacific College
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