Kristina Morris
Layton,UT
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Chief Organization Officer
Adventure Builder's & Remodeling
Layton, UT
04.2017 - Current
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll processing for over XXX employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Prepared and processed payroll.
- Processed vendor payments accurately and efficiently.
- Reconciled bank statements on a regular basis.
Membership Consultant
Planet Fitness Gym
Roy, UT
02.2012 - 07.2014
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Participated in training sessions to improve product knowledge and sales techniques.
- Completed facility tours to demonstrate value of membership and describe key features.
- Provided feedback on member satisfaction surveys to ensure quality service standards were met.
Loan Officer
Payday Loans Utah
South Ogden, Utah
01.2011 - 02.2012
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Updated client account information and records in company databases.
- Approved or denied loan applications and explained reasoning behind decisions.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Processed payments received from borrowers in accordance with established policies and procedures.
Designer
Fieldcrest Cabinets
Clearfield , Utah
11.2004 - 12.2011
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Worked with the development team to ensure a smooth transition from concept to production-ready assets.
- Sketched drawings and wrote specifications to meet client requirements.
- Attended design shows and reviewed magazines to better understand consumer trends.
- Optimized assigned designs according to customer specifications.
- Examined product samples, adjusting designs to achieve desired results.
- Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
- Created product designs in alignment with specifications.
- Developed mockups or product samples using digital or manual design equipment.
Education
GED -
The Utah State Board of Eduction
Utah04-2012
Certificate - 2020 Design
Davis Applied Technology College
Utah10-2006
Some College (No Degree) - Office Lean
Davis Applied Technology College
Utah09-2006
Some College (No Degree) - Customer Service (Edge & Increased Sales)
Davis Applied Technology College
Utah01-2005
Skills
- Budgeting and finance
- Reporting and documentation
- Work coordination
- Safety protocols
- Billing
- Bookkeeping
- Policy and procedure modification
- Business administration
- Office management software
- Payroll processing
- Office management
- Data entry
- Customer relations
Timeline
Chief Organization Officer
Adventure Builder's & Remodeling
04.2017 - Current
Membership Consultant
Planet Fitness Gym
02.2012 - 07.2014
Loan Officer
Payday Loans Utah
01.2011 - 02.2012
Designer
Fieldcrest Cabinets
11.2004 - 12.2011
GED -
The Utah State Board of Eduction
Certificate - 2020 Design
Davis Applied Technology College
Some College (No Degree) - Office Lean
Davis Applied Technology College
Some College (No Degree) - Customer Service (Edge & Increased Sales)
Davis Applied Technology College
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