Kristina B. Murphy
Baltimore,MD
Summary
Dynamic senior management professional with over 25 years of experience in the food and beverage industry, seeking a leadership role within a growth-oriented organization. Proven track record of driving performance, developing high-impact teams, and contributing to long-term operational success. Detail-oriented and passionate operations leader thriving in upbeat workplace cultures, leveraging strong decision-making and effective communication skills to foster staff training and development. Open to exploring opportunities across various fields that align with professional goals and expertise while maintaining a commitment to excellence in hospitality.
Overview
1
1
Certification
Work History
General Manager
Dear Charles
- Oversight of all daily restaurant operations and staff management. Assisted in team development and training initiatives to boost performance. Coordinated scheduling, hiring, and onboarding to create a capable workforce. Fostered a positive work environment to enhance employee satisfaction. responsible for purchasing and inventory management to maintain adequate stock levels. Supported event planning and execution to improve customer experience. Restructure and programming of POS systems for operational efficiency. Compiled quarterly sales reports, COGS, and P&L statements for informed decision-making and accountibility. Menu research and development reflecting current trends to attract customers. Managed payroll processes and distribution for timely employee compensation. Monitored adherence to restaurant standards to uphold quality. Acted as a brand ambassador to increase restaurant visibility in media ( https://youtu.be/zx_mELCJpgE?si=yyBQKFyHSTzMSwHz https://youtu.be/1afbipEUSKQ?si=Vlm5u1z3EKzZM20e )
Operations Manager
Park Tavern
- Oversaw staff scheduling and delegation management to optimize operational efficiency. Directed daily financial oversight and communication with departments regarding DSRs and other relevant topics. Managed restaurant operations to uphold standards and enhance guest experiences consistently. Developed training programs for staff to improve service quality and operational standards. Assisted in recruiting, hiring and training of team members. Established a positive work-place culture through training and incentive programs.
Owner/Operator
The Flowerchild: Lawn, Home & Garden Care by Kris
- Performed lawncare, garden installation and maintenance operations. Managed procurement of materials to ensure project efficiency. Directed transport and delivery logistics for timely service execution. Customized services to meet specific client needs and preferences.
Food and Beverage Supervisor
Caesar Entertainment
- Assisted in training and managing a staff of 232 employees. Supported oversight of 12 bars and 5 restaurants and their daily operations. Ensured positive guest experiences and prompt intervention with service mishaps. Daily reporting to senior leadership regarding shift topics. Collaborated with union delegations. Aided in implementing employee incentive programs. Assisted with scheduling and staffing. Contributed to event planning, promotion, and execution. Participated in continued education and training opportunities.
Bar Manager
The Maryland Blue Crab House
- Oversaw front-of-house interior design initiatives before opening. Crafted distinctive beverage offerings, including specials and signature cocktails. Led staff recruitment and training processes during orientation. Established front-of-house operational structure, schedules, and daily performance targets. Served as primary bartender and team leader.
Education
Associate of Science, Human Services - Mental Health and Substance Abuse Counseling
Community College of Baltimore County
Baltimore, MD01-2018
High School -
Cambridge South Dorchester High School
Cambridge, MD05-2003
Associate of Science - Allied Health and Medical Services
Dorchester County Vocational School
Cambridge, MD05-2003
Skills
- Established track record in leading teams in diverse environments
- Creating a supportive work environment
- Collaborative departmental management
- Detail-oriented focus on P&L’s, COG’s, and inventories
- Client satisfaction focus
- Media communication strategies
- Experienced in TOAST POS programming and administration
- Creating effective SOPs and compliance protocols
- Driven by proven sales, community standing, and work place ethics
Certification
- ServSafe Proctor & Instructor- 2023
- Federal & State Gaming Licensure 2016-2018
- C.A.R.E 2016
- ABC- 2017
- TIPS 2022
- Certified Medication Technician: 2011-2013
- CNA/GNA- 2003-2005
Timeline
General Manager
Dear Charles
Operations Manager
Park Tavern
Owner/Operator
The Flowerchild: Lawn, Home & Garden Care by Kris
Food and Beverage Supervisor
Caesar Entertainment
Bar Manager
The Maryland Blue Crab House
Associate of Science, Human Services - Mental Health and Substance Abuse Counseling
Community College of Baltimore County
High School -
Cambridge South Dorchester High School
Associate of Science - Allied Health and Medical Services
Dorchester County Vocational School