KRISTINA NELSON
San Diego,CA
Summary
Healthcare professional with over five years of experience delivering exceptional patient care in high-acuity clinical environments. Recognized for building trusted relationships, communicating complex medical information with clarity, and collaborating effectively across multidisciplinary teams. Combines a strong clinical foundation with outstanding interpersonal skills, customer-focused problem solving, and a passion for helping healthcare providers and patients achieve better outcomes. Eager to leverage healthcare expertise, relationship management, and consultative communication in a client-facing sales role within the medical, pharmaceutical, or aesthetics industries.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Emergency Department Technician
Scripps Healthcare
San Diego
06.2022 - Current
- Assisted nurses and doctors with patient care by taking vital signs, setting up for procedures, providing wound care, and collecting specimens.
- Responded quickly in emergency situations by initiating life-saving procedures such as CPR according to policy guidelines.
- Performed EKGs on patients to monitor heart rate and rhythm as requested by physician or nurse.
- Maintained accurate records of patient medical histories, treatments, and test results in accordance with hospital policies.
- Operated medical equipment such as ventilators, defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices.
- Monitored all supplies within the department to ensure that they are adequately stocked and available when needed.
- Prepared examination rooms prior to patient visits by stocking supplies such as gowns, linens and instruments.
- Collaborated with multidisciplinary team members regarding patient care plans throughout their stay in the
Emergency Medical Technician
Maxcare Ambulance
San Diego, CA
08.2021 - 09.2022
- Responded to emergency and non-emergency requests and provided Basic Life Support (BLS) based on medical assessments
- Transported sick or injured persons to appropriate medical facilities, ensuring compliance with State and Local protocols
- Offered individualized care to stabilize patients for transport and prepared for hospital care
- Coordinated hand-offs to facility personnel, conveying critical information about patient conditions and treatments provided
- Communicated with dispatchers to provide call details, updates, and arrange reception of patients at emergency medical facilities
- Executed decontamination procedures for infectious patients, maintaining safety standards throughout the process
- Maintained ambulance by cleaning between patients, restocking supplies, and properly storing equipment.
Emergency Medical Technician
San Diego County Health And Human Services Agency
San Diego, CA
11.2020 - 07.2021
- Administered COVID-19 testing and vaccinations at large-scale community health clinics while maintaining strict compliance with county, state, and CDC protocols.
- Educated patients and families on vaccine safety, disease prevention, and public health recommendations using clear, compassionate communication.
- Fostered positive interactions with diverse populations while addressing questions, easing concerns, and promoting confidence in public health initiatives.
- Collaborated with multidisciplinary teams to efficiently deliver community healthcare services in high-volume environments.
Turndown Attendant
The Phoenician Resort
Scottsdale, Arizona
08.2019 - 09.2020
- Delivered personalized Forbes Five-Star luxury service while anticipating guest needs and creating memorable customer experiences.
- Built lasting guest relationships through proactive communication, attention to detail, and exceptional service recovery.
- Thrived in a high-expectation hospitality environment where professionalism, discretion, and client satisfaction were essential.
- Developed a strong customer-first mindset that continues to influence every client interaction today.
Assistant Rowing Coach
Xavier College Preparatory High School
Phoenix, Arizona
09.2017 - 08.2019
- Mentored and motivated student athletes through individualized coaching, goal setting, and performance development.
- Fostered accountability, teamwork, and confidence while helping athletes achieve personal and team goals.
- Strengthened leadership, communication, and motivational skills through ongoing athlete development and mentorship.
Sales Associate
Holister Co.
Scottsdale, CA
05.2015 - 05.2016
- Developed sales and customer service skills through exceptional customer experiences in dynamic retail environment.
- Built rapport with customers, identified needs, recommended products, and delivered efficient service.
- Demonstrated reliability, collaboration, and adaptability while managing multiple responsibilities.
Education
Bachelor of Science - Medical Studies
Arizona State University
Tempe, AZ 08.2016 - 05.2020
Some College (No Degree) - Biology
University of California San Diego
San Diego, CASkills
- Medical Terminology
- Data Entry & Documentation (EMR)
- Healthcare Provider Relations
- Attention to Detail
- Communication
- Client Engagement Retention
- Collaboration
- Time Management
- Organization
- Prioritization
- CRM Software (Quick Learner)
- Microsoft Office proficiency
- Customer Experience Excellence
- Product Presentation Training
- Cross-Functional
Timeline
Emergency Department Technician
Scripps Healthcare
06.2022 - Current
Emergency Medical Technician
Maxcare Ambulance
08.2021 - 09.2022
Emergency Medical Technician
San Diego County Health And Human Services Agency
11.2020 - 07.2021
Turndown Attendant
The Phoenician Resort
08.2019 - 09.2020
Assistant Rowing Coach
Xavier College Preparatory High School
09.2017 - 08.2019
Bachelor of Science - Medical Studies
Arizona State University
08.2016 - 05.2020
Sales Associate
Holister Co.
05.2015 - 05.2016
Some College (No Degree) - Biology
University of California San Diego