- Crafting and DIY Projects
- Enjoy participating in Hot Air Ballooning for overall physical and mental well-being
- Avid Reader
- Video Gaming
- Mindfulness Practices
- Kayaking
- Strategy Games
- Exploring various forms of art, such as writing, digital blogging, and streaming, to nurture creativity and personal growth
- Watching Movies and TV Shows
- DIY and Home Improvement
Kristina Patel
Davison,MI
Summary
Front office professional with robust background in administrative and customer service roles. Proven ability to handle diverse tasks and improve operational efficiency. Reliable team player known for adaptability and achieving results. Skilled in scheduling, insurance verification, and problem-solving, along with excellent customer service and phone skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Specialist
Healthquest Physical Therapy
03.2023 - 07.2025
- Managed patient check-in and scheduling using electronic health record systems.
- Coordinated insurance verification processes to ensure accurate billing and coverage details.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Streamlined front office operations by implementing efficient filing and documentation practices.
- Monitored appointment flow to minimize wait times and enhance overall patient experience.
- Collaborated with therapists to optimize scheduling based on patient needs and availability.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Provided forms to fill out or update and added latest information computer system.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Greeted, registered, and checked in patients.
- Scheduled appointments, sent reminders and updated master calendar.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Determined amounts due and accepted payments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Reviewed and updated customer information in database for accuracy.
Color Guard Instructor
Oxford High School
08.2019 - 10.2023
- Designed and implemented color guard routines to enhance performance quality.
- Trained and mentored students in technical skills and teamwork principles.
- Developed choreography that improved synchronization and visual impact during performances.
- Evaluated student progress, providing constructive feedback for skill enhancement.
- Collaborated with other instructors to coordinate overall program objectives and goals.
- Organized rehearsals, ensuring efficient use of time and resources for maximum productivity.
- Fostered a positive learning environment, encouraging creativity and self-expression among students.
- Evaluated individual student progress regularly through video analysis and constructive feedback sessions.
- Maintained a safe and supportive learning environment for all students, fostering personal growth and teamwork skills.
- Established clear expectations for behavior during practices, competitions, and other group activities, enforcing disciplinary measures when necessary.
Cost Coordinator
Site One Landscaping Supply
10.2019 - 03.2020
- Managed data entry processes to ensure accuracy and efficiency in project documentation.
- Coordinated with cross-functional teams to streamline information flow and resolve data discrepancies.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
Administrative Assistant
Nuspire
01.2017 - 10.2018
- Coordinated scheduling and logistics for meetings, ensuring optimal use of executive time.
- Managed correspondence and communication, streamlining information flow within the organization.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Collaborated with cross-functional teams to organize company events, enhancing employee engagement initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor of Science - Health Sciences
Saginaw Valley State University
Bay City, MI12-2016
High School Diploma -
Oxford High School
Oxford, MI06-2010
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Reception duties
- Insurance verification
- Medical terminology
- Appointment scheduling
- Microsoft office mastery
- Time management proficiency
Accomplishments
- Achieved better workflow in the office through effectively helping with a newer, more effective intake process for new patients.
- Achieved a clear task dashboard daily by completing daily phone calls to physicians and insurance companies with accuracy and efficiency.
Certification
- CAP - Certified Administrative Professional (Front Office Specialist training program through Health Quest)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid time offPaid sick leave4-day work weekTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Front Office Specialist
Healthquest Physical Therapy
03.2023 - 07.2025
Cost Coordinator
Site One Landscaping Supply
10.2019 - 03.2020
Color Guard Instructor
Oxford High School
08.2019 - 10.2023
Administrative Assistant
Nuspire
01.2017 - 10.2018
Bachelor of Science - Health Sciences
Saginaw Valley State University
High School Diploma -
Oxford High School