Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Pfankuch

Milwaukee,WI

Summary

I’ve spent the past two years bartending in a wide range of environments from intimate, cocktail-focused lounges to high-volume party bars adapting quickly and thriving in each setting. I take pride in my ability to connect with guests, stay calm under pressure, and deliver consistently great service no matter the crowd or vibe. Both in and beyond the bar, I’ve developed strong leadership skills as a gym supervisor, where I managed teams, coordinated daily operations, and helped foster a positive, goal-driven atmosphere. Whether I’m mixing drinks or communicating with my team, I bring energy, reliability, and a passion for creating great experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Recreational Supervisor

Marquette University Rec Center
08.2024 - Current
  • Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
  • Promoted a positive work environment that encouraged teamwork among employees leading to increased productivity levels.
  • Provide conflict resolutions such as membership issues
  • Monitored all fitness areas for safety and cleanliness

Lead Bartender

Red Rock Saloon
09.2024 - 08.2025


  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Bartender

The Elbow Room
05.2024 - 09.2024
  • Collaborated with ownership to design the bar layout, select equipment, and establish efficient workflows for high-volume service
  • Developed opening/ closing procedures and created training manuals
  • Helped create signature cocktail menu and standardized recipes cheat cards, balancing creativity with profitability and operational ease.
  • Helped led soft opening and grand launch operations, troubleshooting service issues and refining systems to ensure smooth daily execution
  • Managed cash handling duties responsibly, including cashing out serves to ensure accurate accounting at the end of each shift.

Hostess and Bartender

The Armory
01.2024 - 05.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Crafted and served cocktails and beverages while maintaining high standards of customer service in fast-paced environments
  • Managed cash handling, inventory control, and POS systems to ensure efficient operations and accurate transactions

Coach and Bartender

Urban Slopes
11.2022 - 02.2024


  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Demonstrated and guided clients through the use of a virtual ski and snowboard machine.
  • Kept bar presentable and well-stocked to meet customer needs.

Front of House (host, togo host, and bussing)

Texas Roadhouse
10.2021 - 02.2024
  • -Greet guest and add to waitlist
  • -Prepared and took togo orders
  • -Cleaned front area (Sweepings, window cleaning, trash, and sanitizing)
  • -Bussed tables
  • -Organized waitlist and table placement
  • Contact information: Philip Diderrich (262) 798-7427

Education

High School -

Catholic Memorial High School

Bachelor of Science - Nursing And BioMedical Science

Saint Louis University
St. Louis, MO
05-2025

Bachelor of Science - Nursing And Biomedical Sciences

Marquette University
Milwaukee, WI
05-2027

Skills

  • Leader
  • Organized
  • Hard working
  • Problem solver
  • Good communication skills
  • Extroverted
  • CPR certified
  • President of the Marquette Water Ski Club

Certification

-ServSafe Food Serves and Alcohol Certified

-Red Cross CPR Certified

-American Heart CPR and First Aid Certified

-Safe Sport Certified

Timeline

Lead Bartender

Red Rock Saloon
09.2024 - 08.2025

Recreational Supervisor

Marquette University Rec Center
08.2024 - Current

Bartender

The Elbow Room
05.2024 - 09.2024

Hostess and Bartender

The Armory
01.2024 - 05.2024

Coach and Bartender

Urban Slopes
11.2022 - 02.2024

Front of House (host, togo host, and bussing)

Texas Roadhouse
10.2021 - 02.2024

High School -

Catholic Memorial High School

Bachelor of Science - Nursing And BioMedical Science

Saint Louis University

Bachelor of Science - Nursing And Biomedical Sciences

Marquette University

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Kristina Pfankuch