Language Learning
Kristina Puckett
Linguist
Wesley Chapel,FL
Summary
New Linguist graduate ready to tackle new experiences while learning more of the language and culture. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Dispatcher/Customer Service Representative
Sliding Door Roller Replacement
Lutz, FL
05.2022 - 08.2022
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Handled and distributed money/tips for company and drivers.
- Prepared and processed deposits.
- Managed appointments by phone, improvising by location.
- Rescheduled cancelled appointments.
Grocery Shopper
Amazon
Tampa, FL
04.2020 - 08.2020
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed over 100 completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Picked and packed order items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Recorded daily activities for inventory control.
Customer Service Cashier
Nutrition Smart
Wesley Chapel, FL
01.2017 - 06.2017
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to over 30+ customers daily, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Arts - Applied Linguistics
University of South Florida
Tampa, FL 08.2021 - 08.2023
Associate of Arts - Linguistics
University of South Florida
Tampa, FL 08.2018 - 08.2020
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel 08.2014 - 06.2018
Skills
Problem-Solving
undefinedAdditional Information
I am an extremely motivated individual who has a love for language and culture and would like to expand my knowledge in Chinese as I've taken Chinese I-III and have shown a love for it.
Interests
Hiking
Timeline
Dispatcher/Customer Service Representative
Sliding Door Roller Replacement
05.2022 - 08.2022
Bachelor of Arts - Applied Linguistics
University of South Florida
08.2021 - 08.2023
Grocery Shopper
Amazon
04.2020 - 08.2020
Associate of Arts - Linguistics
University of South Florida
08.2018 - 08.2020
Customer Service Cashier
Nutrition Smart
01.2017 - 06.2017
High School Diploma -
Wiregrass Ranch High School
08.2014 - 06.2018
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