Kristina Pullen
Conroe,TX
Summary
Organized and dependable professional with proven ability to manage multiple priorities effectively. Highly qualified RN with extensive experience in critical care, patient education, and team leadership. Specialized in acute patient care, health assessments, and medical documentation, with a track record of implementing quality improvement initiatives that enhance patient satisfaction and reduce readmission rates.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Travel Hospice RN
Core Medical Group
Manchester, New Hampshire
11.2024 - Current
- Adapted to diverse healthcare cultures and protocols as a Travel Hospice RN.
- Managed comprehensive caseloads, ensuring medication availability and high patient care standards.
- Educated families and caregivers on symptom relief interventions and end-of-life strategies.
- Facilitated communication among patients, families, physicians, and interdisciplinary teams for individualized care plans.
- Monitored patient condition changes and secured new physician orders to adjust care plans.
- Coordinated appropriate home services and managed necessary durable medical equipment.
- Assessed acute patient conditions, providing immediate care and treatment plan adjustments in-home.
- Supported patients and families emotionally, fostering a compassionate hospice environment.
Director of Admissions
AccentCare Hospice
10.2017 - 10.2024
- Administered clinical referral inquiries to streamline admissions operations and enhance policies.
- Delivered exceptional customer service by overseeing referral inquiries and assessments.
- Facilitated communication between families and care teams during the admission process.
- Conducted regular audits of admissions data for quality assurance purposes.
- Oversaw patient intake procedures to ensure timely and accurate processing.
Transitional Care Case Manager
Universal American
01.2016 - 10.2017
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Enhanced patient satisfaction through consistent communication and collaboration with healthcare team members, patients, and their families.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Streamlined case management processes by maintaining accurate documentation and utilizing up-to-date technology tools.
- Optimized resource utilization by consistently evaluating the effectiveness of interventions and making necessary adjustments.
- Demonstrated adaptability in managing diverse caseloads spanning various medical conditions while remaining attentive to each patient''s unique circumstance.
ACO Case Manager
Universal American
04.2014 - 01.2016
- Enhanced client well-being by developing individualized treatment plans tailored to their specific needs.
- Collaborated with multidisciplinary teams for optimal client care and successful case management outcomes.
- Improved client independence by providing support, resources, and guidance on daily living skills.
- Established trust with clients through empathetic listening and effective communication, fostering positive relationships.
- Increased community integration by connecting clients to local resources and activities that aligned with their interests and goals.
- Managed caseloads effectively while prioritizing tasks based on urgency or need.
RN Case Manager
Seasons Hospice
06.2012 - 04.2014
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Team Director
Lighthouse Hospice
09.2010 - 05.2012
- Led team meetings to review progress, address challenges, and set clear expectations for all members.
- Maintained consistent communication with senior leadership regarding project progress, challenges faced, and proposed solutions for any roadblocks encountered.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
RN, Medical-Surgical
Memorial Hermann The Woodlands Hospital
05.2009 - 10.2010
- Maintained compliance with regulatory standards by staying current on best practices within the medical-surgical nursing field.
- Served as a preceptor for new graduate nurses, facilitating their transition into professional practice and fostering clinical competence.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports to incoming staff members, minimizing gaps in care continuity.
- Assisted physicians during bedside procedures, ensuring proper equipment was available, promoting patient safety, and enhancing overall clinical outcomes.
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Actively participated in quality improvement initiatives aimed at optimizing patient care delivery within the medical-surgical setting.
- Conducted comprehensive patient assessments, identifying pertinent data that informed care plan development and intervention implementation.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided emotional support and education to patients and their families during difficult medical situations, fostering a sense of trust and promoting positive relationships.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
Education
Associate of Science - Nursing
Lincoln University
Jefferson City, MOSkills
- Compliance monitoring
- Care coordination
- Medication management
- Patient assessment
- Electronic health records
- Hospice care
- Interdisciplinary collaboration
- Budget management
- Written communication
- Attention to detail
- Customer service
- Team leadership
- Active listening
- Conflict resolution
- Resource allocation
- Quality assurance
Accomplishments
Florence Nightingale Award-2005
Certification
RN License -TX
Timeline
Travel Hospice RN
Core Medical Group
11.2024 - Current
Director of Admissions
AccentCare Hospice
10.2017 - 10.2024
Transitional Care Case Manager
Universal American
01.2016 - 10.2017
ACO Case Manager
Universal American
04.2014 - 01.2016
RN Case Manager
Seasons Hospice
06.2012 - 04.2014
Team Director
Lighthouse Hospice
09.2010 - 05.2012
RN, Medical-Surgical
Memorial Hermann The Woodlands Hospital
05.2009 - 10.2010
Associate of Science - Nursing
Lincoln University