Kristina Quade
Oxford,OH
Summary
Diligent Customer Service Rep skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Cashier
TJ Maxx, TJX Companies
Oxford, OH
07.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Receptionist
Performance Lexus
Oxford, OH
10.2020 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
SJK Boat Inc
Solon, OH
04.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Cracker Barrell
Willoughby , OH
01.2018 - 07.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Marketing
Miami University
Oxford, OH04.2024
Skills
- Cooperative Attitude
- Problem Solving
- Reliable and Responsible
- Work Task Prioritization
- Call Response and Transfer
- Honest and Ethical
- Customer Relations
- Creative Thinking
- Team Collaboration
Timeline
Cashier
TJ Maxx, TJX Companies
07.2021 - Current
Receptionist
Performance Lexus
10.2020 - 12.2021
Customer Service Representative
SJK Boat Inc
04.2019 - 12.2020
Server
Cracker Barrell
01.2018 - 07.2020
Bachelor of Arts - Marketing
Miami University
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