Hi, I’m
Kristina Rail
Gainesville,GA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
1
year of professional experience
1
Certification
Work History
KrogerGainesville, GA
Pharmacy Technician
01.2022 - 06.2023
Job overview
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepared and processed medical insurance claim forms and records.
- Established or maintained medications and other patient profiles.
Education
Lanier Technical CollegeOakwood, GA
Associate of Applied Science from Healthcare Management
05.2014
Chestatee High SchoolGainesville, GA
High School Diploma
05.2006
Skills
- Prescription Filling
- Billing Support
- Supply Restocking
- Medication Dispensing
- Insurance Verification
- Regulatory Compliance
- FDA Compliance
- Insurance Billing
- Problem-Solving Skills
- Processing Payments
- Team Collaboration
- Proper Labeling Procedures
- Resolving Customer Issues
- Pharmacy Operations
- Labeling Prescriptions
- Interpreting Orders
- HIPAA
- Verifying Orders
- Point of Sale Systems Proficiency
- Stocking Shelves
Certification
- PTCB Certified Pharmacy Technician
Certification #: 30242454
Certified August 4, 2023 Expires August 31, 2025
- Georgia Board of Pharmacy License
License #: PHTC036717
References
References available upon request.
Timeline
Pharmacy Technician
Kroger
01.2022 - 06.2023
Lanier Technical College
Associate of Applied Science from Healthcare Management
Chestatee High School
High School Diploma
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