Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Ratcliff

Denton,TX

Summary

Dynamic and adaptable professional with a robust background in emergency management and customer service, notably with FEMA. Excelled in incident response, leveraging strong organizational skills and adaptability to enhance survivor support and streamline recovery processes. Proven track record in fostering positive relationships and efficiently managing multiple tasks, significantly improving program initiatives.

Overview

4
4
years of professional experience

Work History

Homeland Security Agent

Federal Emergency Management Agency, FEMA
Denton, TX
07.2024 - Current
  • Assisted survivors with their disaster assistance applications.
  • Reviewed insurance claims related to property damage caused by disasters.
  • Provided assistance in the form of temporary housing, food, clothing, and medical aid to affected families.
  • Assist survivors with the next steps for the recovery journey.
  • Index documents into the correct file.
  • Review survivor cases to provide assistance in the best way I can.
  • Make outbound calls to the survivor to advise them to submit the required documents.
  • Make changes to survivor cases upon request.
  • Resolve duplications between survivors.

Team Associate

Bath and Body Works, Limited Brands
Denton, Texas
08.2022 - 12.2024
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Answered telephone to give callers store information and look up order details.

Team Member

Chic-Fil-A
Denton, TX
05.2023 - 08.2024
  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.

Program Specialist

Boys and Girls Club
Dallas, TX
07.2021 - 07.2022
  • Identified opportunities to improve or enhance program initiatives and operations.
  • Collaborated with other departments within organization on cross-functional projects.
  • Built program plans for youth of varying ages to support growth and development.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Education

Business Marketing

University of North Texas
Denton, TX

Skills

  • Cash Handling
  • Customer Service
  • Equipment Operation
  • Complaint resolution
  • Creativity and Innovation
  • Incident response
  • Communication protocols
  • Data collection
  • Adaptability
  • Organization skills
  • Multitasking capacity

Timeline

Homeland Security Agent

Federal Emergency Management Agency, FEMA
07.2024 - Current

Team Member

Chic-Fil-A
05.2023 - 08.2024

Team Associate

Bath and Body Works, Limited Brands
08.2022 - 12.2024

Program Specialist

Boys and Girls Club
07.2021 - 07.2022

Business Marketing

University of North Texas
Kristina Ratcliff