Ana Frias
Salinas,CA
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Homeland Security Specialist
Language Line Services
Monterey, CA
09.2022 - Current
- Prepare regular and ad hoc progress reports.
- Maintain accurate and detailed tracking of candidates in trackers (Excel, Smartsheet) and HR database.
- Draft reports to deliver information to upper management and stakeholders.
- Prepare and submit requests for payment and reimbursements
- Coordinate training of cleared interpreters.
- Compile data from source documents prior to data entry.
- Scan and store files and records electronically to reduce paper files and secure data.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identify and correct data entry errors to prevent duplication across systems.
- Respond to daily inquiries and requests within mandated timeframe to meet deadlines.
- Adhere to strict data confidentiality policies to prevent information leakage.
- Work with leaders and management to implement best practices and continually engage in process improvements.
- Independently coordinate and communicate with all internal groups, and external stakeholders to ensure smooth clearance process throughout.
- Prepare and review application packets for submission to government agencies.
- Outreach to candidates to inform, persuade, encourage, and support them throughout the clearance process.
- Demonstrate persistence and resilience to get candidates through the application process on deadline.
- Maintain lists of eligible candidates to submit for security clearances.
Branch Team Lead
Grainger
San Jose, CA
08.2005 - 06.2022
- Supported onboarding of new employees
- Interviewed potential participants to determine eligibility and participated in selection process.
- Supported staff training, development and evaluation.
- Build work schedules to ensure productivity and staffing levels and managed PTO approvals.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
- Managed and audited daily deposits and assisted with invoice processing and bank reconciliation.
- Audited daily operational reports and maintained branch compliant with company metric policies.
- Record/File management
- Lead daily operations to ensure customer service and operational excellence.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Resolved escalated customer and associate issues and counseled associates.
- Developed and implemented strategies to streamline operations.
- Held morning meetings and attended weekly District Meetings
- Applied effective time management techniques to meet tight deadlines.
- Contributed to strategic plans, goals and objectives for Branch Sales growth
- Supported sales and promotions with pricing and merchandise display adjustments.
- Certified team members on power equipment
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Identified key processes within company that could be improved by implementing safety procedures.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted safety observations and coached team members in safety practices.
Education
High School Diploma -
Alisal High School
Salinas, CA06.2003
Skills
- MS Office 365 – Outlook, Word, Excel, PowerPoint, Sharepoint, Teams
- SalesForce, Workday, Smartsheet, SAP, Gensuite
- Exceptional written and oral communication skills and and advanced level of English and Spanish
- Exemplary attention to detail and accuracy
- Team management
- Strong organizational abilities, handling large volumes and multiple projects
- Strong documentation, analytical and problem-solving skills
- Interviews and Interrogations
- Operations Management
- File Management Software
- Training & Development of others
- Excellent internal/external customer service skills
- Safety documentation and materials
- Safety training
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Homeland Security Specialist
Language Line Services
09.2022 - Current
Branch Team Lead
Grainger
08.2005 - 06.2022
High School Diploma -
Alisal High School