Mayte Perez
Orlando,FL
Summary
Experienced medical language specialist prepared for high-impact communication roles in healthcare settings. Strong background in bridging language barriers between patients and medical staff, ensuring accurate and effective communication. Focus on teamwork and adaptability, delivering reliable results in dynamic environments. Skilled in medical terminology, cultural competence, and active listening. Valued for professionalism, empathy, and collaborative spirit.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Language Line Services
01.2020 - 09.2024
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.
- Verified understood medical information for patients by simplifying any jargon.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
Customer Services Specialist
Forcontact U.S.A Inc.
02.2014 - 11.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls calmly, finding resolutions that satisfied both company customer's needs.
- Managed high call volume while maintaining courteous and professional demeanor.
Furniture Sales Associate
Macy's Furniture Gallery
08.2010 - 11.2013
- Maintained showroom samples and catalog libraries for customer viewing
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Greeted customers and prospects upon showroom entry
- Asked open-ended questions to ascertain what types of products or services customer required
- Assisted patrons with seating by giving directions and lighting paths
- Provided information about current and future events at facility
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
Education
High School Diploma -
Big Spring High School
Big Spring, TX08-2006
Elementary School - Elemantal Basic Grade
San Gabriel School
Austin, TX07-2001
Skills
- Microsoft applications
- Brochures
- Customer service
- Fast
- Inventory
- Microsoft Excel
- Purchasing
- Sales
- Spreadsheets
- Strong Memory Retention
- Medical Terminology
- Sight Translation
- Language Fluency
Certification
- Certified Protection Officer (CPO)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Interpreter
Language Line Services
01.2020 - 09.2024
Customer Services Specialist
Forcontact U.S.A Inc.
02.2014 - 11.2019
Furniture Sales Associate
Macy's Furniture Gallery
08.2010 - 11.2013
- Certified Protection Officer (CPO)
High School Diploma -
Big Spring High School
Elementary School - Elemantal Basic Grade
San Gabriel School
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