Overview
Work History
Education
Skills
Timeline
Generic

Kristina Rivera

Valrico,FL

Overview

11
11
years of professional experience

Work History

Quality Substitute Leader

Progressive
Riverview, FL
12.2023 - Current
  • Supports leadership in efficiently managing inventory.
  • Develop team members' performance through the identification of performance issues or trends.
  • Performs holistic reviews of claims to ensure prompt and precise resolutions.
  • Effectively communicates and engages the claims process through meetings.
  • Exhibited proficiency in carrying out efficient and precise claims handling procedures.

Sr.Claims Adjuster

Progressive
Riverview, FL
09.2023 - Current
  • Provides support to customers and partners, ensuring timely resolution of their claims.
  • Investigates, analyzes, and determines Progressive's liability for loss or damages, while striving to reach settlements with claimants.
  • Interviews and/or correspond with all parties involved to communicate coverage and liability.
  • Documents information and makes decisions based on claims standards and local laws.
  • Verifies consistency of damage with accident report.
  • Exercises authority to determine and process claim payments within established limits.
  • Mentors colleagues in achieving accuracy, efficiency, and superior customer service targets.

Desktop Investigator

Progressive
Riverview , FL
04.2019 - 03.2023
  • Contribute to claim evaluation by objectively assessing all claim aspects.
  • Utilized data and intelligence reports to support investigations by evaluating the significance and worth of evidence, leading to informed recommendations.
  • Exhibited proficiency in addressing coverage issues and state-specific legal/compliance requirements.
  • Initiates investigations by collecting facts, evidence, and statements from relevant parties to formulate investigative strategies.
  • Communicated relevant coverage issues to document investigation conclusion
  • Completed required referrals to the National Insurance Crime Bureau as needed
  • Mentored Hire representatives to ensure alignment with job adjectives for both new and existing employees
  • Supports leadership in efficiently managing inventory.
  • Develop team members' performance through the identification of performance issues or trends.
  • Performs holistic reviews of claims to ensure prompt and precise resolutions.
  • Effectively communicates and engages the claims process through meetings.
  • Exhibited proficiency in carrying out efficient and precise claims handling procedures.

Claims Onboarding Coach

Progressive
Riverview , FL
09.2018 - 04.2019
  • Provided hands-on coaching to newly hired employees, guiding them through the principles and practices covered in claims training classes.
  • Coach and developed newly hired personnel in various areas, including coverage, investigations, liability, rental management, method of inspection, claims systems, and software.
  • Conducted performance audits of new hires to furnish improvement feedback to both the employees and supervisors
  • Collaborated on and contributed to process improvements within the business unit.

Sr. Claims Adjuster

Progressive
Riverview , FL
03.2015 - 04.2018
  • Provided support to customers and partners, ensuring timely resolution of their claims.
  • Investigated, analyzed, and determined Progressive's liability for loss or damages, while striving to reach settlements with claimants.
  • Interviewed and/or corresponded with all parties involved to communicate coverage and liability.
  • Documented information and makes decisions based on claims standards and local laws.
  • Verified consistency of damage with accident report.
  • Exercised authority to determine and process claim payments within established limits.
  • Mentored colleagues in achieving accuracy, efficiency, and superior customer service targets.

Inbound Sales Representative

Progressive
Riverview , FL
01.2014 - 03.2015
  • Listened to customers, built rapport to funnel their insurance needs and educated the customer on coverages they were purchasing.
  • Collected payments and bound coverage for customers
  • Consistently exceeded monthly conversions, consistently ranking within the top 10 of the company.

Education

High School Diploma -

Department of Education
Tampa, FL

Skills

  • Positive Reinforcement
  • Cultural Sensitivity
  • Subject matter expertise
  • Verbal and written communication
  • Complex Problem-Solving
  • Relationship building and management
  • Organizational abilities
  • Detail oriented
  • Superior Customer Service
  • Planning and Organization
  • Analytical and problem-solving skills
  • Ability to multi-task and prioritize in a high production environment
  • Time management
  • Active listening
  • Proficiency with computer skills, including frequent toggling among screens/applications
  • Ability to quickly build rapport
  • Ability to adapt and support change
  • Effective team player

Timeline

Quality Substitute Leader

Progressive
12.2023 - Current

Sr.Claims Adjuster

Progressive
09.2023 - Current

Desktop Investigator

Progressive
04.2019 - 03.2023

Claims Onboarding Coach

Progressive
09.2018 - 04.2019

Sr. Claims Adjuster

Progressive
03.2015 - 04.2018

Inbound Sales Representative

Progressive
01.2014 - 03.2015

High School Diploma -

Department of Education

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Kristina Rivera