Kristina Rodriguez
Summary
Hardworking Advocate working diligently on behalf of all persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
11
11
years of professional experience
Work History
Sales and Leasing Specialist
Westhome Property Management
06.2022 - Current
- Cultivated a vast network of contacts within the local community, leveraging referrals for increased lead generation opportunities.
- Partnered with cross-functional teams to streamline internal processes, resulting in enhanced efficiency and improved communication across departments.
- Provided excellent customer service, addressing concerns promptly and ensuring customer satisfaction throughout the leasing process.
- Assisted clients in understanding complex financial aspects involved in lease agreements, providing expert guidance toward making informed decisions based on their individual needs.
- Participated in ongoing professional development programs to stay current on industry trends and enhance selling techniques.
- Worked collaboratively with property managers to ensure seamless transition from lease signing to move-in day for clients.
- Consistently exceeded performance metrics by adopting a proactive and customer-centric approach to sales and leasing.
Support Services Volunteer
S.A.V.E.
02.2019 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Support Staff
Disability Department-Hartnell
08.2013 - 05.2015
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Provided technical assistance to customers utilizing remote support tools.
- Updated database records accurately and consistently to maintain up-to-date information on clients and projects.
- Communicated with clients on behalf of staff to relay messages and information.
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2018
Associate of Science - Sociology
Hartnell Community College
Salinas, CA05.2015
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Market Analysis Expertise
- Property management knowledge
- Sales strategy development
- Client Needs Assessment
- Interpersonal Relations
- Relationship Building
- Office Organization
Timeline
Sales and Leasing Specialist
Westhome Property Management
06.2022 - Current
Support Services Volunteer
S.A.V.E.
02.2019 - 03.2020
Support Staff
Disability Department-Hartnell
08.2013 - 05.2015
Bachelor of Arts - Psychology
San Jose State University
Associate of Science - Sociology
Hartnell Community College
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