Kristina Romans
Fresno,CA
Summary
Proven Office Assistant with a track record of enhancing office efficiency and client satisfaction at the County Of Fresno, Department of Social Services. Skilled in digital file management and customer service, adept at maintaining confidentiality and improving operational workflows. Demonstrated ability to address inquiries with a positive attitude, contributing to a significant increase in client satisfaction.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Office Assistant II (Amended Classification)
County Of Fresno, Department Of Social Services
12.2021 - 06.2024
- Reviewed files, records and other documents to obtain information ensuring an accurate delivery of information.
- Inputted data into spreadsheets and databases
- Ensured county compliance regulations when handling sensitive information, protecting client privacy at all times.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Office Assistant III
County Of Fresno, Department Of Social Services
02.2001 - 12.2021
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased client satisfaction by providing professional and courteous front desk support.
- Reviewed files, records and other documents to obtain information to respond to requests.
Office Assistant II
County Of Fresno, Department Of Social Services
12.1999 - 02.2001
- Maintained confidential client information in compliance with regulatory policies and regulatory requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Washington Union High School
6041 S. Elm Ave. Fresno, CA 93706 09.1985 - 06.1989
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Computer Experience (MS Outlook, Teams, Word & Excel)
- Dedicated Team Player
- Verbal Communication
- File Maintenance
- Prioritizing Work
- Organizing and Categorizing
- Appointment Scheduling
- Digital File Management
- Mail Management
- Document Management
- Clerical Support
Additional Information
Per the County of Fresno Board of Supervisors' meeting 12/14/21 approved amendment to the Salary Resolution consolidating thirteen identified classification series (OA III to OAII) effective 12/13/2021.
Timeline
Office Assistant II (Amended Classification)
County Of Fresno, Department Of Social Services
12.2021 - 06.2024
Office Assistant III
County Of Fresno, Department Of Social Services
02.2001 - 12.2021
Office Assistant II
County Of Fresno, Department Of Social Services
12.1999 - 02.2001
High School Diploma -
Washington Union High School
09.1985 - 06.1989
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