Kristina Rosario

• Ensure confidentiality in performance discussions, fostering trust and compliance.
• Identify service failure trends, implementing solutions to boost efficiency and reduce issues.
• Guide team with feedback, enhancing skills and promoting a positive work environment.
• Document customer issues accurately, ensuring compliance and effective resolution.
• Develop strategies to improve customer satisfaction, reducing service failure recurrence.

• Assisted team in resolving customer issues to improve satisfaction and efficiency. Addressed service failures to enhance response time and retain customers. Documented customer concerns to simplify resolution processes. Provided coaching to elevate team performance and create a supportive environment. Maintained confidentiality in performance discussions to uphold trust and integrity.

Provided exceptional customer support, fostering strong patient relationships and ensuring a positive experience throughout

their healthcare journey.

Coordinated with healthcare providers to resolve patient inquiries, improving workflow efficiency and contributing to a

seamless service experience.

Developed and maintained a comprehensive knowledge base, empowering team members with easy access to information and

facilitating quicker issue resolution