Kristina Sanchez
Tampa,Florida
Summary
Adaptable Customer Service Representative committed to delivering exceptional service and fostering positive client relationships. Proven ability to handle diverse customer inquiries with professionalism and efficiency, utilizing excellent communication and organizational skills. Eager to embrace new challenges and continuously enhance knowledge in my field. Dedicated to contributing effectively to team success while maintaining a focus on achieving organizational goals.
Overview
18
18
years of professional experience
Work History
National Field Support Team Rep. III
Charter Communications, Spectrum
Tampa, FL
01.2025 - Current
- Managed technician workflow for up to 100 personnel, verifying compliance with work schedules and timekeeping protocols.
- Studied and analyzed route patterns to optimize travel and delivery schedules, planned ahead to achieve on time appointments for customer satisfaction.
- Collaborated with cross-functional teams to improve operational workflows and service delivery processes.
- Adapted quickly to changing environments, ensuring consistent support during peak demand periods.
- Worked side by side with new team members on customer service protocols and company policies, fostering a cohesive team environment.
- Enhanced customer satisfaction by providing timely and efficient field support services. Maintained up-to-date technical knowledge through continuous learning.
Activation and Repair Technician
Charter Communications, Spectrum
St. Petersburg, FL
04.2023 - 01.2025
- Workday is started by signing into several secure websites and programs at the start of shift
- Actively listening and gathering customer concerns and experience to find the best way to resolve any issues
- Collaborate with cross-functional teams to assist the customer
- Troubleshoot and resolve software defects and issues
- Activate new and existing lines on various cell phones tablets and android/apple watches
- Offer knowledge of functionality of devices and answer all questions about equipment
- Tickets are created after exhausting all research to complete task and assure customer issues will be resolved as soon as possible
- Always leaving detailed notes of interaction on customer account and providing call back if needed
Delivery Driver
Doordash
03.2018 - Current
- Initiated workday by logging into secured application at designated shift time.
- Informed customers immediately after order acceptance to ensure timely updates and modifications before delivery.
- Streamlined delivery process by linking DoorDash app to GPS services, allowing customers to monitor delivery progress effectively.
- Maintained safe driving practices in high-traffic environments to uphold safety standards and prevent violations.
- Facilitated seamless delivery experiences through prompt resolution of customer concerns and challenges.
Tax preparer
Jackson Hewitt
12.2007 - 04.2019
- Managed seasonal tax form preparation operations, adapting to various environments to meet client needs effectively.
- Managed client interactions regarding tax questions through direct communication channels. Coordinated appointment scheduling within secure platforms to enhance client experience.
- Engaged in 80 hours of comprehensive training and passed assessment to qualify for tax form preparation responsibilities.
- Collected and safeguarded confidential customer data, ensuring proper handling and regulatory adherence.
- Conducted outreach to former clients, presenting exclusive benefits and discounts to foster loyalty.
Education
Braulio Alonso High School
Tampa, Florida05-2006
Human Resources Essentials Cerificate
Ecornell
Online 05-2026
Skills
- Collaborative teamwork
- Effective problem-solving
- Logical evaluation
- Detail-oriented approach
- Field Service Management
- Proficient in troubleshooting tools
- Optimistic mindset
- Committed to continuous learning
- Record customer account details
- Experienced with Microsoft Word Spreadsheet and Excel
Timeline
National Field Support Team Rep. III
Charter Communications, Spectrum
01.2025 - Current
Activation and Repair Technician
Charter Communications, Spectrum
04.2023 - 01.2025
Delivery Driver
Doordash
03.2018 - Current
Tax preparer
Jackson Hewitt
12.2007 - 04.2019
Braulio Alonso High School
Human Resources Essentials Cerificate
Ecornell