Bisirat Kassaye
Spectrum
San Angelo,TX
5
years of professional experience
Detail-oriented Technical Support Specialist experienced in resolving complex hardware issues and enhancing customer satisfaction through effective communication and problem-solving. Delivered effective solutions to technical challenges while driving customer satisfaction and retention, leveraging a solid background in IT support and customer sales to consistently exceed sales targets.
Work History
National Field Support
1 Year 5 Months- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided effective solutions to enhance system reliability.
- Utilized strong problem-solving skills and adaptability to address diverse challenges, applying innovative solutions and technical expertise to support organizational objectives.
- Collaborated with team members to identify recurring system issues and implemented targeted solutions, improving overall system stability.
- Managed customer inquiries and resolved issues through effective communication strategies.
- Developed and maintained strong client relationships to enhance customer loyalty.
- Analyzed customer feedback to identify trends and recommend product improvements.
Technical Support Specialist
10 Months- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Educated customers on product features, improving user experience and increasing satisfaction.
- Assisted customers in troubleshooting account access and device setup issues, ensuring quick resolution.
- Delivered technical support for software and hardware issues via phone and email, resolving inquiries efficiently.
Customer Care Representative
2 Years- Managed high call volume with exceptional professionalism and efficiency.
- Resolved customer inquiries through phone, email, and chat channels.
- Assisted large volume of customers daily, maintaining positive attitude and prioritizing customer satisfaction.
- Handled high call volume while demonstrating professionalism and efficiency.
- Addressed customer needs through effective service and timely problem-solving.
- Collaborated with team members to streamline support processes and improve response times.
Education
High School Diploma
Skills
IT support
Troubleshooting network hardware
Hardware troubleshooting
Network configuration
Fiber optics knowledge
Active listening techniques
Attention to detail
Collaborative teamwork
Continuous learning
Time management
Customer support
Strong interest in learning
Data management
Upselling
Timeline
National Field Support
Spectrum
03.2025 - 08.2026Read More
Technical Support Specialist
ADT Security
03.2024 - 01.2025Read More
Customer Care Representative
Everisepc
12.2021 - 12.2023Read More
Cresset Christian Academy
High School Diploma
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