- Electronic Repair
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Designing and Printing 3D Models
- Drone Piloting
Devon Palmer
Granite City,IL
Summary
Experienced professional with a proven track record in field management and operational oversight. Demonstrates expertise in effectively overseeing national field teams and driving project success. Recognized for fostering a collaborative team environment and adapting to the ever-changing needs of the business. Possesses strong skills in strategic planning and conflict resolution, ensuring efficient and effective outcomes.
Overview
10
10
years of professional experience
Work History
National Field Support
Charter Spectrum Communications
05.2023 - 11.2024
- Delivered consistent technical support to operators during critical moments of setup and tech trouble resolution.
- Provided technical advice and support when needed by technicians.
- Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
- Utilized advanced diagnostic tools for resolving complex technical issues related to internet connections.
- Analyzed performance metrics from existing systems in order to identify potential bottlenecks or optimization opportunities.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Optimized the configuration of wireless devices to maximize performance while minimizing interference from other sources.
- Ensured compliance with corporate policies regarding data security and privacy regulation
- Continuously improved operational efficiency by evaluating field processes, identifying areas for improvement, implementing changes based on best practices.
Sales Manager
Rent A Center
05.2017 - 05.2023
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Researched market trends to remain current with industry and competitor information
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
- Followed best practices when using CRM and other tools to manage sales cycle
- Leveraged data and insights to support recommendations or overcome customer objections
- Determined price schedules and discount rates
- Involved sales of manufactured products, services, commodities, real estate and other subjects of sale
- Reviewed operational records and reports to project sales and determine profitability
- Monitored customer preferences to determine focus of sales efforts
- Conferred with department heads to plan advertising services and secure information on equipment and customer specifications
- Regarded equipment needs and advised customers on types of equipment to purchase
- Managed sales team to consistently achieve growth and hit sales targets
- Resolved customer complaints regarding sales and service
- Developed sales team through motivation, counseling and product knowledge education
- Created consistent work schedules to maintain employee satisfaction and lower labor costs
Assistant Store Manager
Long John Silvers
08.2014 - 05.2017
- Promoted and adhered to loss prevention practices and policies to minimize shrink
- Provided performance feedback and coaching to employees
- Communicated performance issues to develop performance improvement plans
- Assisted in recruiting process, hiring and retaining top talent
- Drove time and task management initiatives, optimizing customer service
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
Education
Mathematics -
SOUTHERN ILLINOIS UNIVERSITY-EDWARDSVILLE
Edwardsville, IL02.2016
Skills
- Technical Support
- Hardware diagnostics
- Escalation management
- System Configuration
- Performance Analysis
- Advanced troubleshooting
- Creative solutions
Affiliations
- Amateur Drone Operator
- Video Game Console Repair
- Automotive Car Repair
Interests
Timeline
National Field Support
Charter Spectrum Communications
05.2023 - 11.2024
Sales Manager
Rent A Center
05.2017 - 05.2023
Assistant Store Manager
Long John Silvers
08.2014 - 05.2017
Mathematics -
SOUTHERN ILLINOIS UNIVERSITY-EDWARDSVILLE
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