KRISTINA SANDERS
Bellmead,TX
Overview
9
9
years of professional experience
Work History
LMS Consultant
Truegroup
06.2022 - Current
- Oversee the daily administration of the Learning Management System (LMS) (SuccessFactors), managing workflows through inbox and dashboard systems.
- Serve as the primary point of contact for the client’s Sales Training Department, ensuring the continuous accuracy and relevance of sales training curricula, including the upload, revision, and maintenance of course content in the LMS.
- Support the evaluation, testing, and seamless integration of SuccessFactors LMS updates.
- Function as a Subject Matter Expert (SME) for SuccessFactors LMS, contributing to cross-functional projects such as SharePoint administration, SmartSheet, and others.
Manager, Learning Management Systems
U.S. Renal Care
01.2022 - 11.2022
- Ensured the application of best practices and quality control standards in the design and execution of training courses, providing strategic recommendations for product enhancements and the adoption of innovative technologies to optimize the learner experience.
- Led the development and maintenance of curricula, learning assets, evaluations, and assessments within the LMS.
- Managed user access protocols, generated insightful usage reports, maintained comprehensive end-user job aids, and provided user support.
- Collaborated with third-party vendors, including Workday and content providers, to assess new system features and contribute to system improvement recommendations.
- Designed and implemented a robust risk management framework, eliminating 99% of potential roadblocks by proactively managing issues, dependencies, and contingency planning.
LEARNING & TALENT SYSTEM ADMINISTRATOR
BrandSafway
04.2021 - 01.2022
- Delivered expert troubleshooting support, issue remediation, and technology assistance, managing escalations as needed.
- Optimized project management practices and communication processes within the Learning & Development division, resulting in an 8% efficiency gain.
- Partnered with executive leadership to develop and implement strategic training programs, business processes, and technological initiatives.
- Administered the day-to-day operations and maintenance of the LMS.
- Improved customer support by 14% through the refinement of training documentation.
- Established key performance indicators (KPIs) to monitor and improve the product development process, achieving a 25% improvement in overall output.
- Provided regular progress updates to steering committees, stakeholders, and executive leadership teams.
LEARNING MANAGEMENT SYSTEM ADMINISTRATOR
Carecentrix
Tampa, FL
02.2020 - 04.2021
- Conducted comprehensive learning needs analyses to assess business performance, define key performance indicators, and identify skills/knowledge gaps across Customer Operations and L&D.
- Collaborated with subject matter experts (SMEs), technical writers, and trainers to enhance training products, resulting in a 50% improvement in effectiveness.
- Designed and launched a comprehensive training program serving over 500 employees within the LMS framework.
- Acted as the technical advisor and SME on program effectiveness, instructional design, curriculum strategy, and technology integration.
- Managed day-to-day operations and maintenance of the LMS.
LEARNING MANAGEMENT SYSTEM ADMINISTRATOR
Baylor Scott & White
06.2019 - 02.2020
- Decreased customer support requests by 20% by optimizing training documentation.
- Managed user accounts for over 70,000 employees within Cornerstone LMS, supporting critical training on new processes, company policies, and software integrations.
- Worked closely with key stakeholders to create a comprehensive strategy and architecture for organizational learning programs, resolving LMS-related technical issues efficiently.
- Led the successful execution of project phases, including planning, UAT testing, Go-Live deployment, and communication efforts.
- Developed agile learning solutions to foster continuous employee development and performance improvement at Baylor Scott & White.
TRAINING & DEVELOPMENT LMS ADMINISTRATOR
L-3 Technologies
08.2016 - 06.2017
- Provided strategic consultation to management and executive teams on training initiatives, project management, and development opportunities.
- Managed a full spectrum of training programs, including organizational needs assessments, curriculum development, scheduling, and course tracking using SAP LMS technology.
- Oversaw the SAP/SuccessFactors data for over 1,200 employees, designing and executing end-user training for HRIS SAP systems to facilitate efficient automation of critical HR-related processes.
- Ensured seamless LMS functionality in key areas, such as registration, notifications, and training administration.
- Analyzed training feedback to recommend continuous enhancements to curricula and learning programs.
Education
Master of Business Administration -
University of Phoenix
Phoenix, AZ03.2019
Bachelor of Science - Human Resource Management
University of Phoenix
Phoenix, AZ08.2017
PROJECTS
- Workday/LMS Implementation
- LMS Data Merge Project
- SSO Implementation
Systems/Tools
SaaS
PeopleSoft
Workday
JIRA
B2B/Salesforce
Articulate 360
SCORM/AICC
Microsoft Office Suite
SuccessFactors
SABA
Litmos
CornerStone
Silkroad
Smart sheet
Timeline
LMS Consultant
Truegroup
06.2022 - Current
Manager, Learning Management Systems
U.S. Renal Care
01.2022 - 11.2022
LEARNING & TALENT SYSTEM ADMINISTRATOR
BrandSafway
04.2021 - 01.2022
LEARNING MANAGEMENT SYSTEM ADMINISTRATOR
Carecentrix
02.2020 - 04.2021
LEARNING MANAGEMENT SYSTEM ADMINISTRATOR
Baylor Scott & White
06.2019 - 02.2020
TRAINING & DEVELOPMENT LMS ADMINISTRATOR
L-3 Technologies
08.2016 - 06.2017
Master of Business Administration -
University of Phoenix
Bachelor of Science - Human Resource Management
University of Phoenix