Kristina K. Scott
Rio Rancho,NM
Summary
Responsible and highly-skilled Behavior Management Specialist, and Respite staff member with excellent communication skills demonstrated with 10 years of Healthcare experience, 2 of those in Behavioral Health. Enthusiastic about ensuring optimal customer service and an energetic team player with top-notch organizational skills. Accurate at charting and documentation of all patient information in a timely and appropriate manner. Create Service Care Plans for patients and families that are a success. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Progressive experience in disability benefit administration processes, claimant eligibility. Hard working and accomplished professional seeking employment with with a fast paced facility focused on the mental and physical health of its customers.
Overview
22
22
years of professional experience
Work History
Behavior Management Specialist
Open Skies Healthcare
Albuquerque, NM
01.2016 - Current
- Identified appropriate treatment resources and recommended patients for these services.
- Created all documentation, including progress reports, assessments and charting within required time frames.
- Worked closely with adults and children in various settings, including in the community, at residential facilities and within the home.
- Conducted competency-based, interactive interviews to identify client needs.
- Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency.
- Connected families with resources when children were identified as needing further assessment.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultant and other treating providers.
- Managed over patients 4 clients at a time while monitoring and evaluating care plans to ensure effectiveness.
- Assisted in implementation of new tracking system that resulted in improved Client needs.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Patient Care Tech on the pediatric floor. Oversaw average of 15 patients per shift.
- Provided on-call care at all times of day and night.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Assisted patients with bathing, dressing, hygiene, grooming, feeding, lifting and transferring
- Took vital signs of all pediatric patients and accurately charted in the electronic record
- Measured urine and delivered specimens to lab.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Transported patients to and from different departments.
- Ensured HIPAA compliance.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Followed infection control procedures.
Medical Assistant
University of New Mexico Hospital
Albuquerque, NM
01.2007 - 01.2016
- Accessed credit records to evaluate customer histories.
- Researched topics and completed due diligence to resolve issues in a timely manner.
- Set up and updated customer accounts with interactions, payments and personal information.
- Supervised and coordinated assigned audits promptly and professionally.
- Discovered major instances of fraud, and identity theft issues
- Collected and arranged information and entered details into computer database.
- Reviewed customer service issues to drive continuous improvement initiatives.
- Resolved customer issues in a timely manner by answering phone calls and complying with company standards while communicating effectively
Identity Theft Representative
Intersections
Albuquerque, NM
01.2005 - 01.2007
Education
Associate of Science - Medical Assistant
National American University
01.2007
Bachelor of Science - Healthcare Management
National American University
01.2014
Master of Science - Medical Assistant
Walden University
Skills
- Multitasking
- Customer service
- Good communication skills
- Telephone etiquette
- Excellent written and oral communication
- Motivated team player
- Detail-oriented
- Active listening skills
- Personable, positive and friendly
- Planning and organization
- Strong conflict resolution skills
Timeline
Behavior Management Specialist
Open Skies Healthcare
01.2016 - Current
Medical Assistant
University of New Mexico Hospital
01.2007 - 01.2016
Identity Theft Representative
Intersections
01.2005 - 01.2007
Master of Science - Medical Assistant
Walden University
Bachelor of Science - Healthcare Management
National American University
Associate of Science - Medical Assistant
National American University