Kristina Sheppard
Suwanee,GA
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist/Patient Care Coordinator
Sugar Hill Animal Hospital
02.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with the veterinarians appointments, ensuring the Doctors stayed on course throughout the day.
- Assisted with the veterinarian's medical SOAP noting while actively in the room seeing patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Assistant Store Manager
Bath & Body Works
02.2023 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Store Manager
Sally Beauty
03.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Forsyth Central High School
Cumming, GASkills
- Prioritization
- Initiative-taking
- Room preparation
- Marketing support
- Customer interaction
Certification
CPR certified
Timeline
Veterinary Receptionist/Patient Care Coordinator
Sugar Hill Animal Hospital
02.2024 - Current
Assistant Store Manager
Bath & Body Works
02.2023 - 02.2024
Store Manager
Sally Beauty
03.2021 - 01.2023
CPR certified
High School Diploma -
Forsyth Central High School
Similar Profiles
Lynsee FerrettoLynsee Ferretto
Veterinary Technician/Client Service Representative at Hill Top Animal HospitalVeterinary Technician/Client Service Representative at Hill Top Animal Hospital
Ayanna GrayAyanna Gray
Veterinary Assistant at Barber's Hill Animal HospitalVeterinary Assistant at Barber's Hill Animal Hospital
Madison TaylorMadison Taylor
Groomer's Assistant at Forest Hill Irene Animal HospitalGroomer's Assistant at Forest Hill Irene Animal Hospital