Ayanna Gray
Houston
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Barber's Hill Animal Hospital
02.2024 - Current
- Assist in preparing animals for examination, treatment, or surgery.
- Monitor animals' behavior and condition during visits.
- Restrain animals during exams or procedures to ensure their safety and that of the medical team.
- Administer medications and vaccines as directed by the veterinarian.
- Assist with basic animal care tasks such as feeding, bathing, and grooming.
- Help veterinarians and technicians with medical procedures such as taking blood samples, administering injections, or assisting with surgeries.
- Clean and sterilize instruments and equipment.
- Assist in diagnostic procedures like taking X-rays or preparing lab samples.
- Maintain accurate medical records for animals, documenting treatments and observations.
- Communicate with pet owners about their animals' conditions, treatments, and procedures.
- Educate pet owners on preventive care and basic animal health.
- Ensure cleanliness and organization of animal treatment areas, exam rooms, and waiting areas.
- Disinfect and sterilize cages, kennels, and other animal housing areas.
- Keep inventory of medical supplies and assist with restocking.
Flight Attendant
JetBlue
02.2023 - 12.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Relayed updates and information to passengers after confirming key details with pilot
- Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience
- Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using all the necessary movements and force up to and including 70 pounds
- Assists other Customer Service staff as needed with passenger handling or other duties
Client Patient Coordinator
Gulf Coast Veterinary Specialist
10.2019 - 12.2021
- Managed hospital admissions and patient flows while organizing patient care
- Provided complete patient assessments and communicated with patients to understand medical histories
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options
Education
High School Diploma -
Langston Hughes High School
05.2011
Skills
- Analytical observation
- Multidisciplinary collaboration
- Hospitality service expertise
- Verbal and Written Communication
Timeline
Veterinary Assistant
Barber's Hill Animal Hospital
02.2024 - Current
Flight Attendant
JetBlue
02.2023 - 12.2023
Client Patient Coordinator
Gulf Coast Veterinary Specialist
10.2019 - 12.2021
High School Diploma -
Langston Hughes High School
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