Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Shiner

Des Moines,IA

Summary

Detail-oriented professional with expertise in collaboration and communication. Proven track record in facilitating skill development and optimizing workflows. Focused on enhancing client independence while delivering exceptional customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Hope Agency
Ankeny, IA
06.2025 - Current
  • Facilitated skill development through engaging activities for clients.
  • Promoted participation in community events to enhance social interaction.
  • Accompanied individuals on outings, fostering independence and community integration.
  • Assisted clients in learning and mastering new skills.
  • Modeled appropriate responses to encourage positive behavior and reinforce desired actions.

Contract Admin Specialest

EquiTrust
West Des Moines, Iowa
04.2023 - Current
  • Facilitated access to resources and information for team members as needed.
  • Maintained accurate records and documentation for multiple projects and tasks.
  • Participated in ongoing training and compliance initiatives to ensure proficiency.
  • Coordinated with various departments to optimize workflow processes.

Cashier

Kum and Go
Bondurant, Iowa
08.2022 - 04.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Assisted in training new cashiers on register operations and customer interactions.

Intake Specialist

Moms Meals
Ankeny, Iowa
06.2016 - 08.2022
  • Collaborated with healthcare providers to gather necessary patient information.
  • Utilized electronic health record systems for accurate data entry and management.
  • Assisted clients in navigating available meal options tailored to dietary restrictions.
  • Provided empathetic support to clients, addressing concerns and inquiries promptly.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Updated patient information on computer system to maintain billing accuracy.

Credit Card Processing Team Member

Wells Fargo
Des Moines , IA
12.2015 - 06.2016
  • Processed credit card applications efficiently using Wells Fargo systems.
  • Reviewed and verified customer information for accuracy and compliance.
  • Collaborated with departments to resolve escalated customer concerns promptly.
  • Ensured adherence to company policies during credit card processing activities.
  • Communicated effectively with customers regarding their credit card inquiries and updates.
  • Communicated with other departments to ensure proper resolution of any discrepancies related to credit card processing activities.

Fraud Prevention Specialist

Sears
Des Moines, IA
06.2011 - 12.2015
  • Monitored transactions to identify potential fraudulent activity and suspicious patterns.
  • Collaborated with cross-functional teams to develop fraud prevention strategies.
  • Conducted investigations into reported fraud incidents, gathering evidence and documentation.
  • Reported findings to management, highlighting trends in fraudulent behaviors and incidents.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Participated in regular training sessions on emerging threats related to online security and digital payment methods.

Education

Associate of Arts - Liberal Arts

DMACC
Des Moines, IA
08-2024

Associate of Applied Science - Human Services

DMACC
Des Moines, IA

Associate of Applied Science - Criminal Justice

DMACC
Des Moines, IA

Skills

  • Skill development
  • Community integration
  • Record management
  • Compliance training
  • Resource coordination
  • Customer service
  • Data entry
  • Conflict resolution

Certification

  • CPR
  • Mandatory Reporter Child and Adult
  • First Aid

Timeline

Direct Support Professional

Hope Agency
06.2025 - Current

Contract Admin Specialest

EquiTrust
04.2023 - Current

Cashier

Kum and Go
08.2022 - 04.2023

Intake Specialist

Moms Meals
06.2016 - 08.2022

Credit Card Processing Team Member

Wells Fargo
12.2015 - 06.2016

Fraud Prevention Specialist

Sears
06.2011 - 12.2015

Associate of Arts - Liberal Arts

DMACC

Associate of Applied Science - Human Services

DMACC

Associate of Applied Science - Criminal Justice

DMACC

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