Kristina Shrestha
Lilburn
Summary
A Customer Service Representative with over ten years of experience specializing in sales, communication, and client relations. Proven expertise in delivering exceptional service to diverse clientele while efficiently managing high call volumes to ensure customer satisfaction. Recognized for the ability to multitask effectively and provide prompt, friendly assistance while maintaining a positive attitude and great sense of humor during peak hours. Committed to fostering strong relationships and enhancing the overall customer experience through dedication and professionalism.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Associate
Quick Pick Food Mart
02.2024 - Current
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
CUSTOMER ACCOUNT SPECIALIST
Dish Network Corp
10.2021 - 06.2023
- Maintained accurate customer account information and databases.
- Identified customers' needs to recommend specific features.
- Answered customers' questions regarding orders, billing and returns.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Received, prioritized and responded to multiple points of customer communication.
- Handled all the incoming calls with customer queries as well as made the outgoing calls as per needed.
MONEY ROOM ATTENDANT
OTG Management
05.2014 - 03.2020
- Cash handling and accurately preparing the reports.
- Entered all the transactions accurately and prepared financial settlement report of the company daily.
- Ensured all the transactions are done accurately.
- Good relationship with the management team.
- Ability to deal and take actions immediately during uncertain situations.
FLIGHT SUPERVISOR
Singapore Airlines / Swissport
02.2015 - 12.2016
- Supervised both arrivals and departure flights.
- Edited the flight as per the booking as well has handled overbooked and cancelled flights.
- Made announcements upon the arrivals of the passengers on the baggage claim area as well as prior to boarding at the gate for the smooth boarding.
- Check-in passengers by verifying all required documents including visa, passport expirations and all other important documents.
- Check-in luggage and confirm that the carry-ons items meet the federal guidelines.
- Greet passengers and provide boarding instructions.
- Occasionally dealt with unaccompanied minors per airport procedures.
- Helped passengers track down missing luggages.
- Occasionally dealt with VIPs, CIPs, and escorted them as per the airline regulations.
- Handled queries and concerns of all the agents as per the need.
- Minimized the passengers' inconveniences.
CASHIER/PHONE HANDLER
TOZT Cafe
12.2011 - 12.2014
- Handled phone calls for orders and deliveries.
- Maintained high standards of cleanliness and sanitation.
- Assisted with guest inquiries.
- Effectively listened to, understood and clarified guest concerns and issues.
- Resolved guest complaints quickly and efficiently.
CASHIER
99 Cents Store
05.2009 - 08.2011
- Handled cash register in an extremely effective manner.
- Developed and maintained positive working relationships with others.
- Helped customers with their needs and assisted with their queries.
- Provided friendly and attentive service.
- Made reports at the end of the day.
- Developed and maintained positive working relationships with others to reach business goals.
Education
2yrs College - Criminal Justice
LaGuardia Community College
Queens, New York2yrs College - Criminal Justice
Hostos Community College
The Bronx, New YorkBachelors - BBA
Arkansas State University
Jonesboro, ArkansasSkills
- Account management
- Billing dispute resolution
- Detail-oriented data management
- Sales enhancement strategies
- Cash handling expertise
- Multitasking and organization
- Workforce management
- Client support
Certification
- Food Handling Certificate
- Bar License
Languages
Nepali
Hindi
Punjabi
Timeline
Store Associate
Quick Pick Food Mart
02.2024 - Current
CUSTOMER ACCOUNT SPECIALIST
Dish Network Corp
10.2021 - 06.2023
FLIGHT SUPERVISOR
Singapore Airlines / Swissport
02.2015 - 12.2016
MONEY ROOM ATTENDANT
OTG Management
05.2014 - 03.2020
CASHIER/PHONE HANDLER
TOZT Cafe
12.2011 - 12.2014
CASHIER
99 Cents Store
05.2009 - 08.2011
2yrs College - Criminal Justice
Hostos Community College
Bachelors - BBA
Arkansas State University
2yrs College - Criminal Justice
LaGuardia Community College
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