Kristina Simonovic
Willing To Relocate | New Orleans,LA
Summary
Committed job seeker within clinical research realm, with a history of meeting company needs using consistent and organized practices. Skilled in working under pressure and adapting to challenges with administrative and patient service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, problem solving, and policy enforcement.
Overview
4
4
years of professional experience
Work History
Patient Services Specialist (Contract)
LabCorp
New Orleans, LA
03.2022 - 03.2023
- Answered incoming calls from patients regarding billing issues, scheduling appointments, and other queries.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Provided assistance to patients with inquiries about their medical records, insurance coverage, and hospital services.
Molecular Technologist
Paradigm Laboratories
Flagstaff, AZ
06.2020 - 02.2022
- Molecular Technologist accountable for running Polymerase Chain Reaction testing using magnetic-bead technology to detect for SARS-CoV-2 viral RNA on upper respiratory tract specimens.
- Followed laboratory guidelines for handling biological specimens.
- Analyzed results of tests for conformity to specifications.
- Documented all activities related to specimen processing or data analysis in accordance with regulatory requirements.
- Supervised or instructed new technicians on laboratory protocols.
Assistant Manager
Dentists of Flagstaff
Flagstaff, Arizona
01.2019 - 06.2020
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Produced thorough, accurate and timely reports of project activities.
- Established processes for monitoring customer satisfaction levels.
Education
Bachelor of Science in Biology - Biology
Northern Arizona University
Flagstaff, AZ05.2018
Skills
- Production and Processing
- Safety and Research Management
- Laboratory Safety Protocols
- Data Collection
- Attention to Detail
- Customer Relations, Sales Experience
- Organizational Skills
- Self-Directed
- Highly Teachable
- Customer Service
References
References available upon request.
Timeline
Patient Services Specialist (Contract)
LabCorp
03.2022 - 03.2023
Molecular Technologist
Paradigm Laboratories
06.2020 - 02.2022
Assistant Manager
Dentists of Flagstaff
01.2019 - 06.2020
Bachelor of Science in Biology - Biology
Northern Arizona University