Summary
Overview
Work History
Education
Timeline
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Kristina Smiley

Palm Bay,FL

Summary

Customer service professional with 15+ years of experience. Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Efficiently handles questions and resolves concerns with strong problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Hairstylist

Great Clips
05.2016 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments and sold retail by entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.

Hairstylist

Big League Haircuts
10.2008 - 01.2016
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Counted and documented opening and closing cash amounts daily.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.

Education

High School Diploma -

Scott High School
Taylor Mill, KY

Cosmetology School -

Michael's Hair School
Florence, KY

Timeline

Hairstylist

Great Clips
05.2016 - Current

Hairstylist

Big League Haircuts
10.2008 - 01.2016

High School Diploma -

Scott High School

Cosmetology School -

Michael's Hair School

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Kristina Smiley