Kristina Sokur
Brooklyn,USA
Summary
Versatile Office Administrator with 6+ years leveraging technology and problem-solving skills to optimize business operations, support sales functions, and drive efficiency. Proficient in Microsoft Office, QuickBooks, and Salesforce with strong background in accounts payable/receivable, client relations, and developing solutions that improve workflows and support organizational goals.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Sadkhin Therapy
12.2024 - Current
- Served as primary contact for 4 locations, managing scheduling, client communications, intake, and multi-channel correspondence (phone, email, text).
- Processed invoicing and billing, generated reports, tracked payments, and conducted collections follow-up to reduce outstanding balances.
- Developed client forms and policy agreements (credit card authorizations, cancellation policies, intake documents) and marketing materials to standardize processes across locations.
- Executed daily outreach campaigns via phone, email, SMS, and networking to generate leads and increase client retention.
- Built strong client relationships that boosted retention and referrals by promoting programs, addressing objections, and securing long-term participation.
Sales Associate
NYS Energy Audits
04.2023 - 12.2024
- Built trusted client relationships through consultative service that drove repeat business and referrals.
- Closed sales by identifying needs, presenting tailored energy efficiency solutions, and guiding customers through decision-making.
- Drove sales pipeline forward through account planning, stakeholder coordination, and consistent follow-ups.
- Handled 140+ daily calls, exceeding performance targets while maintaining high conversion and satisfaction rates.
- Managed complete sales cycle from initial contact through solution presentation, negotiation, and post-sale support.
Office Administrator/Insurance Authorization
Amore Rentals
06.2023 - 03.2024
- Monitored outstanding invoices and performed collections activities to support timely payment resolution.
- Streamlined invoice processing by improving filing systems, verifying supporting documentation, and maintaining accurate tracking records.
- Maintained strong knowledge of insurance plan guidelines and provided accurate information during the authorization process.
- Enhanced customer satisfaction by promptly addressing and resolving auto claim inquiries.
- Streamlined invoice processing by implementing efficient filing, verifying supporting documentation and tracking systems.
- Prepared vendor invoices and processed incoming payments.
- Inspected account books and recorded transactions.
- Communicate with insurance companies to determine appropriate coverage levels for individual cases by closely reviewing policy details and damage assessments.
Human Resources Coordinator
LMI ABA Solutions
05.2022 - 02.2023
- Supported HR functions with emphasis on record keeping, data entry, and administrative tasks.
- Assisted with recruitment process by posting job ads, screening applications, scheduling interviews, participating in interviews, and drafting offer letters.
- Performed general administrative duties including data collection, reporting, and maintaining confidentiality of sensitive information.
- Created and maintained databases, spreadsheets, and tracking tools to support HR functions and monitor employee data.
- Organized and updated HR records, forms, and internal documents to ensure consistency and compliance.
Office Administrator / Accounts Payable
Q-railing USA
03.2019 - 05.2022
- Oversaw invoicing operations, generating invoices, quotes, estimates, and credit memos while tracking payments and closing accounts to maintain accurate records.
- Managed accounts receivable by monitoring client accounts, following up on outstanding payments, and resolving billing issues to ensure timely collections.
- Generated financial reports including accounts payable aging, cash flow summaries, and payment tracking for management review.
- Reconciled bank and credit card statements monthly, ensuring accuracy and identifying discrepancies.
Receptionist
Oceanside Animal Clinic
04.2020 - 10.2020
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Resolved customer problems and complaints.
- Answered and quickly redirected large volume of calls on central system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Hostess
Red Crab Seafood
03.2019 - 03.2020
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Telemarketer /Charity Fundraiser
Roi Telemarketing
06.2016 - 03.2019
- Participated in multiple fundraising campaigns for various nonprofit organizations, adapting pitch to different causes and audiences.
- Converted rejections into donations by skillfully addressing concerns, building rapport, and demonstrating nonprofit impact to change minds.
- Created and refined fundraising scripts based on donor feedback and response patterns to improve engagement and increase conversion rates.
- Cultivated long-term supporters by providing exceptional service, maintaining regular communication, and demonstrating appreciation for contributions.
- Raised over $250,000 in corporate sponsorship funds for nonprofit events through persuasive phone outreach and relationship building.
- Upsold donors on additional giving opportunities, including monthly subscription programs and new project sponsorships, maximizing lifetime donor value.
Education
Health Education
Borough of Manhattan Community College of The City University of New York
New York, NY09-2022
Skills
- Time Management & Prioritization
- Advanced MS office suite, QuickBooks & Salesforce CRM
- Sales & Client Acquisition
- Process Improvement & Optimization
- Self-Motivated & Proactive
- Client Relationship Management
- Data Entry & Record Management
- Team Collaboration
- Bilingual (Russian & English)
- Data Analysis
Timeline
Executive Assistant
Sadkhin Therapy
12.2024 - Current
Office Administrator/Insurance Authorization
Amore Rentals
06.2023 - 03.2024
Sales Associate
NYS Energy Audits
04.2023 - 12.2024
Human Resources Coordinator
LMI ABA Solutions
05.2022 - 02.2023
Receptionist
Oceanside Animal Clinic
04.2020 - 10.2020
Office Administrator / Accounts Payable
Q-railing USA
03.2019 - 05.2022
Hostess
Red Crab Seafood
03.2019 - 03.2020
Telemarketer /Charity Fundraiser
Roi Telemarketing
06.2016 - 03.2019
Health Education
Borough of Manhattan Community College of The City University of New York