Kristina Solano
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience at McIntyre's Southtown and Visible Changes. Proven leadership in enhancing customer service and operational efficiency. Adept at training teams and managing inventory, ensuring compliance with health and safety standards. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
McIntyre's Southtown
04.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
Bartender
McIntyre's Southtown
12.2022 - Current
- Crafted and served cocktails, ensuring high-quality presentation and customer satisfaction.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Hair Salon Manager
Visible Changes
10.2021 - 04.2023
- Conducted performance evaluations to assess staff effectiveness and identify training needs.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Assistant Salon Manager
Visible Changes
01.2019 - 09.2021
- Supervised daily salon operations to ensure high-quality service and client satisfaction.
- Trained and mentored junior staff, fostering professional development and teamwork.
- Managed inventory levels, ensuring availability of products while minimizing waste.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
- Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
Hair Salon Receptionist
Visible Changes
07.2017 - 12.2018
- Managed appointment scheduling and client inquiries using salon management software.
- Provided exceptional customer service, addressing concerns and enhancing client satisfaction.
- Collaborated with stylists to maintain accurate records of services rendered and product inventory.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
Education
No Degree - Kinesiology
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Sandra Day O'Connor High School
Helotes, TX06-2017
Skills
- Store maintenance
- Effective leadership
- Attention to detail
- Adaptability and flexibility
- Health and safety
- Customer service
- Process improvement
- Willingness to learn
- Multitasking and prioritizing
Timeline
Shift Manager/Key Holder
McIntyre's Southtown
04.2024 - Current
Bartender
McIntyre's Southtown
12.2022 - Current
Hair Salon Manager
Visible Changes
10.2021 - 04.2023
Assistant Salon Manager
Visible Changes
01.2019 - 09.2021
Hair Salon Receptionist
Visible Changes
07.2017 - 12.2018
No Degree - Kinesiology
The University of Texas At San Antonio
High School Diploma -
Sandra Day O'Connor High School
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