Kristina Stephens
Caldwell,ID
Summary
Responsible Job Title offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Overview
5
5
years of professional experience
Work History
Deli Associate
Albertsons
Caldwell, ID
09.2019 - 03.2020
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Cashier
Walmart Super Center
Caldwell, ID
10.2013 - 07.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Debt Collector
Valentine And Kebartas
Caldwell, ID
03.2003 - 06.2006
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Incomplete - Some Core Classes
Treasure Valley Community College
Caldwell, ID05.2009
Diploma - All Basic Courses
Caldwell High School
Caldwell, ID05.2004
Skills
- Ingredient and Food Preparation
- Food Allergies
- Cleanliness and Sanitation
- Daily Food Preparation
- Time Management
- Machinery Upkeep
Timeline
Deli Associate
Albertsons
09.2019 - 03.2020
Cashier
Walmart Super Center
10.2013 - 07.2014
Debt Collector
Valentine And Kebartas
03.2003 - 06.2006
Incomplete - Some Core Classes
Treasure Valley Community College
Diploma - All Basic Courses
Caldwell High School