I am an excellent Customer Service Rep., Sewing Machine Operator and Production Worker.
Overview
38
38
years of professional experience
Work History
Deli Associate
WAL-MART
Norfolk, VA
09.2017 - Current
I am currently the night shift deli associate
One of my responsibilities, are to thoroughly wash, rinse and sanitize the department for the next business day
I also prepare and cook various items such as, salads, sandwiches, wraps, pinwheels and rotisserie chickens
I slice various deli Chubs per customer request
I also earned Associate of the month for the month of November 2017
Food and Beverage Team Memeber
Target
Norfolk, Va, VA
06.2021 - 11.2024
I was responsible for stocking shelves in the Dairy, Deli and meat Departments.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
I rotated shelf products by the FIFO code.
Maintained clean shelves and products.
Customer Counter Associate
UPS
Virginia Beach, VA
10.2018 - 09.2023
I am responsible for processing customer packages for will call, hold, and future pick up
I am also trained in using a Diad
Greeted customers, answered questions and provided assistance.
Assisted other employees during peak hours or when the workload increased unexpectedly.
Greeted customers and offered immediate assistance to help locate and purchase desired products.
Computed purchases and received and processed cash or credit payment.
Processed payments promptly for customers to exceed productivity standards.
Recommended, selected and located merchandise based on customer desires.
Organized back room storage areas to ensure efficient product rotation and easy access to stock items when needed.
Answered customer inquiries regarding product features, pricing, and availability.
Prepared special orders for customers upon request, ensuring accuracy of order before completion.
Maintained cleanliness of the store by sweeping floors, dusting shelves and organizing merchandise displays.
Operated a variety of equipment including cash registers, scanners and scales to process customer transactions accurately.
Delivered top quality customer service while managing multiple tasks.
Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Customer Service Desk Associate
WAL-MART
Virginia Beach, VA
02.2017 - 09.2017
I began my career at Wal-Mart, as a cash office and customer service desk associate
I tender money orders, cash checks, Send and receive Money Gram wires, as well as WalMart to Wal-Mart money transfers, processing Lottery transactions are also apart of my duties as a service desk associate
I also check and prepare site to store online purchases made by the customer
Assembler
STIHL INC.
Virginia Beach, VA
08.2010 - 02.2017
I began my tenure as a chainsaw inspector
Then I changed over to a piston/ crankshaft assembler
I was responsible for ensuring the parts were quality efficient and I set that assembly into the engine block
Sewing Machine Operator
GLOSTER
South Boston, VA
11.2009 - 06.2010
I was responsible for the production of upholstered patio furniture
Grill Person
MCDONALD'S
South Boston, VA
12.2006 - 07.2007
Prepare and cook to order a variety of foods that require only a short preparation time
May take orders from customers and serve patrons at counters or tables
Banner
ANNIN & CO.
South Boston, VA
04.2001 - 08.2006
I was a flag maker to the world
I was responsible for putting the banner on every flag in the world, per production and order size
I set up, operate, and tend machines that sew and cut textiles
Warehouse Worker
E-TOYS
Blairs, VA
10.2004 - 12.2004
I was responsible for picking customers online orders and sending them to the shipping dept., via conveyor belt
I went back to work for them as the Weekend Lead person in the season of 2006
Cashier
FARMERS FOOD
South Boston, VA
07.2000 - 11.2000
Handled cash payments, Credit cards, Food Stamps, Worked cash register
Machine Operator
TULTEX
South Boston, VA
09.1996 - 12.1999
I was responsible for maintaining production on sewing and setting sleeves
Cashier Trainer
PATHMARK
Brooklyn, NY
10.1991 - 07.1995
I held variable positions with this company
I started out as a cashier in the grocery department
My next position was held in the pharmacy department
I was responsible for taking in prescriptions and cashing out customers
I was then transferred to the price change department
I was responsible for changing all price tags on sale items for the week
Finally, I became the cashier trainer
I was responsible for training all incoming cashiers and having them ready for the floor in a week
Youth Peer Teacher
VANGUARD INC.
Brooklyn, NY
09.1987 - 08.1991
Company Overview: This was a nonprofit organization which helped the local youth in the surrounding area
I was responsible for helping the youth with homework and extracurricular activities such as dance, cheerleading and art
This was a nonprofit organization which helped the local youth in the surrounding area
Education
High School Diploma - General High School Curriculum
Abraham Lincoln High School
Brooklyn, N.Y.
08.1991
Skills
Excellent Customer Service Rep
Sewing Machine Operator
Production Worker
Food preparation
Customer assistance
Sanitation practices
Product rotation
Team collaboration
Effective communication
Time management
Self motivation
Food storage
Salad preparation
Adaptability
Supply restocking
Food services
Reliability and punctuality
POS system use
Raw materials handling
Meal assembly
Effective customer communication
Cleanliness and sanitation
Food service standards
Food preparations
Cooking procedures
Ingredient and food preparation
References
Shall be furnished upon request
Timeline
Food and Beverage Team Memeber
Target
06.2021 - 11.2024
Customer Counter Associate
UPS
10.2018 - 09.2023
Deli Associate
WAL-MART
09.2017 - Current
Customer Service Desk Associate
WAL-MART
02.2017 - 09.2017
Assembler
STIHL INC.
08.2010 - 02.2017
Sewing Machine Operator
GLOSTER
11.2009 - 06.2010
Grill Person
MCDONALD'S
12.2006 - 07.2007
Warehouse Worker
E-TOYS
10.2004 - 12.2004
Banner
ANNIN & CO.
04.2001 - 08.2006
Cashier
FARMERS FOOD
07.2000 - 11.2000
Machine Operator
TULTEX
09.1996 - 12.1999
Cashier Trainer
PATHMARK
10.1991 - 07.1995
Youth Peer Teacher
VANGUARD INC.
09.1987 - 08.1991
High School Diploma - General High School Curriculum