KRISTINA SULLIVAN
Grapevine,TX
Summary
Dynamic and versatile food service professional with experience in the hospitality industry. Proven history of managing restaurant operations, customer Events to provide exceptional customer service, and leading teams to deliver memorable dining experiences. Skilled in bartending, cart management and with a keen ability to adapt to challenging environments and ensure customer satisfaction. Committed to leveraging a comprehensive background in food service to contribute to a thriving team and elevate the customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server/Events/Bartending
Persimmon's Bar and Grill
06.2021 - 03.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
- Assisted in training new hires, and guiding restaurant standards and best practices with hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Manager/Events
Mulligan's Grill
05.2018 - 06.2021
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery
- Ensured compliance with health and safety regulations by regularly inspecting facility, equipment, and staff practices
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions
- Developed strong rapport with regular customers.
Account Service Representative
Mercury Communications Services
01.2017 - 01.2018
- Presented new or additional products and services to existing prospective clients through cold calling, and email
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and accurate billing practices
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
Executive Assistant
Sprint
01.2002 - 01.2016
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace
- Ensured smooth daily operations through consistent maintenance of office equipment and troubleshooting issues when necessary.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Education
Some College (No Degree) - Business
University of Arizona
Tucson, AZSkills
- Beverage Preparation
- Table Bussing
- Guest Engagement
- Food inspection
- Safe Food Handling
- Wine service
- Banquet Coordination
- Guest Seating
- Recruiting and interviewing
- Product and service knowledge
Certification
- 06/01/2022, Texas Alcohol Beverage Commission Certificate, #9044060
- 06/01/2022, Food Handlers TXDSHS License, #54-242280747
Personal Information
Positions: Multiple Positions/Food Service Industry
Awards
Received the Circle of Excellence Award three times during tenure with Sprint.
Timeline
Server/Events/Bartending
Persimmon's Bar and Grill
06.2021 - 03.2023
Assistant Manager/Events
Mulligan's Grill
05.2018 - 06.2021
Account Service Representative
Mercury Communications Services
01.2017 - 01.2018
Executive Assistant
Sprint
01.2002 - 01.2016
Some College (No Degree) - Business
University of Arizona
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