Kristina Ter Akopyan
Burbank,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Concierge
Belmont Village Senior Living Burbank
Burbank, CA
10.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed restaurant reservations for guests.
Crew Member
AMC Theatres
Burbank, CA
08.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Assisted other team members to achieve goals.
Intern
Rockin Kids
Burbank, CA
01.2020 - 03.2020
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Intern
Barnes And Noble Bookstore
Burbank, CA
01.2019 - 05.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Gathered, organized and input information into digital database.
Education
No Degree - Criminal Justice
Los Angeles Valley College
Van Nuys, CA06.2024
High School Diploma -
Burbank High School
Burbank, CA05.2020
Skills
- Quality Assurance
- Reservations Management
- Customer Service
- Administrative Support
- Cash Handling
- Guest Services
- Highly adaptable
- Reliable punctuality
- Proactive attitude
- Positive attitude
- Tech-savvy abilities
- Active listening
- Clear Communication
- Strong work ethic
Accomplishments
- Won "Employee of the Month" award
- Supervised team of 4 staff members.
Timeline
Concierge
Belmont Village Senior Living Burbank
10.2022 - Current
Crew Member
AMC Theatres
08.2021 - 10.2022
Intern
Rockin Kids
01.2020 - 03.2020
Intern
Barnes And Noble Bookstore
01.2019 - 05.2019
No Degree - Criminal Justice
Los Angeles Valley College
High School Diploma -
Burbank High School