Jedeisha Osborne
Guardian Security Services
Washington,DC
16
Years of experience
To obtain a position where I can maximize my multilayer of quality assistance, customer service and a successful record with a reputed company.Strong oral, verbal, and written abilities to effectively communicate with diverse audiences. Excellent team-working abilities, reliable, dependable, as well as effective problem-solving skills. Outstanding commitment to serving all individuals and providing quality customer service to all. Seeking employment to establish a career with a reputed company.
Work History
Concierge
4 Months- Monitored security systems to ensure guest safety and comfort consistently.
- Assisted guests with check-in and check-out processes efficiently.
- Maintained cleanliness and organization of the concierge area consistently.
- Handled mail and package deliveries, keeping items secure.
- Collaborated with team members to enhance overall guest experience effectively.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Case Manager
1 Year 3 Months- Assessing housing needs and eligibility.
- Helping clients search for apartments and complete applications.
- Working with landlords and property managers.
- Coordinating rental assistance, security deposits, and move-in costs.
- Creating individualized housing/stability plans.
- Helping clients with budgeting, employment, benefits, and other resources.
- Addressing lease or landlord problems and preventing eviction.
- Making referrals to healthcare, mental-health, employment, and other community services.
- Conducting home/community visits and maintaining regular contact.
- Documenting services and outcomes in systems such as HMIS
Environmental services
3 Years 7 Months- Clean mops, sanitizes resident rooms. Bedding.bathrooms.
- Special cleaning for covid rooms
- Emptied waste and bloody needle bins
- Bring clean linen when needed
- Follow all HIPAA protocol
1 Year 8 Months
- Assist with calls from and to customers.
- Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
- Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
- Assist with the Company’s U-Box portable storage product.
Cashier- Sales Associate
1 Year 5 Months- Maintained a clean work area.
- Cleaned out censor bins.
- Assisted customers with putting outfits together.
- Assisted customers with ordering items off line while in the store.
- Helped with shipping from store.
- Worked on the cash registers.
- Answered phone calls.
- Called stores to check for the availability of items for customers.
- Finger spaced the clothes.
- Censored shoes clothes and hats.
11 Months
- Perform daily operations on cash register and customer service desk.
- Maintained a clean and safe work station.
- Oversaw the customer usage of the self-scan registers.
- Assisted customers with locating items of interest.
- Always maintained a friendly but professional line of communication with customers and coworkers.
- Attended employee meetings.
Cashier
8 Months- Maintained a clean work area.
- Operated cash register.
- Assisted customers with finding items of interest.
- Restocked items when customers changed their mind about.
- Greeted customers upon entering and exiting the store.
- Interacted in conversations while scanning and bagging their items.
10 Months
- Maintained a clean work area.
- Cleaned out censor bins.
- Assisted customers with putting outfits together.
- Assisted customers with ordering items off line while in the store.
- Helped with shipping from store.
- Worked on the cash registers.
- Answered phone calls.
- Called stores to check for the availability of items for customers.
- Finger spaced the clothes.
- Censored shoes clothes and hats.
Education
High School Diploma
Skills
Excellent Customer Service
Quick Learner
Experience with Cash Register Usage
Experience with Apparel
Experience with Exchange and Returns
Excellent Communication Skills
Reliability
Creative Problem Solving
Versatile Team Player
Cash Handling
Data Entry
Microsoft Word
POS
Quality Assurance
Quality Inspection
Retail Sales
Sales
Quality Control
Microsoft Office
Cleaning Experience
Computer Operation
Assembly
Packaging
Manufacturing
Blueprint Reading
Organization
Dependability
Timeline
Concierge
Guardian Security Services
05.2026 - CurrentRead More
Case Manager
Core Dc
05.2025 - 08.2026Read More
Environmental services
George Washington University Hospital
03.2020 - 10.2023Read More
U-Haul Moving & Storage
07.2018 - 03.2020Read More
Cashier- Sales Associate
Dicks Sporting Goods
08.2015 - 01.2017Read More
CVS
01.2014 - 12.2014Read More
Cashier
Giant Foods
05.2012 - 01.2013Read More
Rainbow Apparel
04.2010 - 02.2011Read More
Aul Lawrence Dunbar, Sr. High
High School Diploma
Read More
Personal Info - Address
Washington, DC, 20001